薩默塞特智選假日飯店(Holiday Inn Express Somerset)

Very friendly and helpful owner. Property was clean and comfortable, though a little dated and worn. Kind of isolated from activities on the main drag but not necessarily the property's fault.

The first room had broken bathroom sink legs, lights flickered until the one just turned off, the furniture was falling apart and old. We dropped our stuff off went out and came back to a freezing room after we turned it up to 75. I talked to the front desk and he was very kind switching us without any hesitation! The next room was a lot better, I don’t mind a cheap hotel but the price should reflect the quality of the rooms. It’s a bit overpriced but breakfast was fair with very nice cleaning ladies keeping everything stocked and kept up!

Hotel is under renovation, bedroom was clean and comfortable, beds were comfortable, bathroom was clean however had couple rust spots in the tub . Breakfast was perfect great variety and very good quality.

First room we were given appeared to have dirty bed linens. We were given the choice of new sheets or a new room. We chose a new room which seemed clean. Breakfast was fine and the service was good.

Reserved a handicap accessible room. Door into room was narrow, set up of room definitely not wheelchair friendly. No soap at the sink to wash hands in bathroom. Navigating between beds impossible. Room 308, don't stay in this room if you have a wheelchair.

There was a cockroach in my room. The bathtub was completely clogged and unusable. Waited 5 hours for tub to be unclogged and no one ever showed up. There was no manager available. I asked to be moved to a different room and was told no other rooms were available. After going back & forth with the front desk attendant and demanding that a manager is contacted, she finally agreed to move me into a different room. Ironically after telling me no other rooms were available, suddenly there was a habitable room for me. Unacceptable! Poor customer service!!! This could have been resolved immediately but instead of accommodating the guest, the guest had to demand a new room and get out of character.

There was a lot of construction around the property, making hard to determine which parking lot was for which hotel

When i asked what the incidental charge was for, the guy explained it really fast so i couldnt hear it. I checked out this morning and still have not received my bill electronically. The entrance is not well marked and comes really fast off the tollway. I actually missed it coming back from the Memorial and got stuck driving 28 miles out and back. The pool was closed for repair. There was like a couple little patches of mold around the tub and a cellar spider on the ceiling. The rubber sheets on the beds or whatever heavy plastic covers they had made me feel dirty although I didnt see any stains (thank goodness). I might have been overtired and overreacting, but i couldnt wait to leave.

Room was clean, but cold, 67 deg. AC was on and it was only 72 outside, Had to open up the window to try to warm up the room. There was no place to hang even a shirt on a hanger, there is no closet, closet rod or hangers, just an empty alcove with an ironing board. My wife liked the soap, shampoo n'at. Best part.....They had BACON at breeakfast!