格蘭德帕拉迪爾姆白沙Spa全包度假飯店(Grand Palladium White Sand Resort & Spa - All Inclusive)

María...barista en parque acuatico ...la mejor empleada. Super! En general la mayoría bien! Algunos problemas en logistica de transporte interno. Entiendo que el aspecto de la playa - mar no depende tanto del hotel..se reconoce el esfuerzo por mantenerlo. Los aspectos negativos de un servicio siempre van de la mano con el trato del personal, entonces siempre es bueno poner atención en eso.

I liked that the resort was large as I like walking. If you don't like walking then maybe not for you. However, there is on-site transportation to take you to the different areas. Resort was beautiful and well maintained overall. The beach was a bit disappointing - it is long, but narrow. And some of it is very uneven....so your lounger is on a slope which is kind of awkward. The water is hit & miss depending on the waves & sea**** which is not in the resort's control. Pool areas were nice and had lots of loungers and activities.

Quiet great for kids nice staff EXCEPT FRONT DESK, EXTREMELY RUDE AND NOT ACCOMADATING Room service failed to deliver on several occasions, I reserved 3 rooms

Todo muy bien

We went here for our honeymoon and absolutely loved it! The food was good, the drinks were strong and the staff was extremely friendly and helpful. We did not want to leave at the end of the week. Only downside was the pool was cold but we still swam anyways.

The property was amazing and beautiful. Never saw a mess anywhere. Staff was friendly and attentive. Food quality was mediocre, alot of flavor missing from alot of the mexican dishes which doesnt make sense considering location. Restaurants are reservation only and can only be reserved before 3pm so no spontaneous dinner plans after that. We were instructed to use the palladium app to reserve for dinner, which we were able to book and received a confirmation. Showed up at the restaurant for a 930pm reservation under this assumption and was told they couldnt take us at all (2 people) because we booked the reservation after 3pm, and sent us away without trying to accommodate us. This was at the brazilian steak house. Drinks were fairly inconsistent as well. Lobby had great espresso martinis but terrible mojitos. Pool had amazing mojitos and so forth. We had our rooms serviced and when we returned everything was fine. An hour or two would pass and we would be interrupted by a staff personally handing out small pieces of chocolates. On 1 of these occassion, the staff knocked and immediately entered the room before I could get out of the shower. On our last night something broke and water started dripping from our ceiling

Great, easy experience. Clean and large rooms. Extravagant food and amenities.

Beautiful place, relaxing and clean. The staff is very helpful and friendly. Water temperature at the beach is perfect, just bring water shoes because the sand is thick and there are rocks/corals.

This property was amazing! Thr staff was helpful and friendly. The travel club was not pushy. We declined a tour and that was it. No one asked again. It was a wonderful week at the white sands property.