Storii by ITC Hotels, the Kaba Retreat, Solan

Had a great stay! The hotel was amazing and comfortable, but what really stood out was the service. A special thanks to Shivangi for being so helpful and attentive — she truly made the experience even better.

Had an amazing stay at ITC Storii, Solan yesterday! 🌿✨ From the moment we arrived, the warm hospitality set the tone for a truly memorable getaway. The property is beautifully maintained, offering breathtaking valley views, cozy rooms, and delicious cuisine that captures the local flavours. A special thank-you to Mr. Dinesh and Ms. Shivangi for going above and beyond—their genuine care made all the difference. Their promptness and cheerful demeanour ensured every request was met with a smile. Highly recommend ITC Storii, Solan for anyone looking for a relaxing escape with top-notch service. We can’t wait to return!

Disappointing and Unhygienic Experience at ITC Storii, Kasauli – Stay on 21st July 2025 We had booked two cottages at ITC Storii, Kasauli, for 21st and 22nd July, but had to check out within 24 hours due to the unacceptable hygiene standards and poor staff response. (Cottage 401 and 402) Upon check-in, we immediately noticed that one of the cottages had not been cleaned after the previous guest’s checkout. The toilet was filthy, the cottage had a musty, eggy smell, and the bed linen had visible hair on it. As a guest undergoing cancer treatment, cleanliness and sanitisation are critical—and what we encountered was completely unacceptable and deeply distressing. We informed the staff immediately. The cleaning staff arrived and also attempted to cover her nose while cleaning the cottage again. When we questioned the house keeping staff how could the toilet not be cleaned while handing over the room, the staff mentioned that sometimes in hurry this gets missed. Unbelievable!! We insisted that the front desk team should ask housekeeping head or a supervisor to speak to us and address the serious lapse in cleanliness. However, no one visited as we waited the whole day. The staff chose to place a candle and some flowers on our dinner table—a gesture that was tone-deaf and failed to deal with the core issue. The staff seemed untrained, passive, and unresponsive. There was no apology, no accountability, and no basic understanding of hospitality standards expected from a property under the ITC umbrella. The next morning, we decided to check out early, cutting short what was meant to be a relaxing two-night stay. Shockingly, we were still charged in full, including for the unclean, unprepared room. To make matters worse, the front office staff did not even acknowledge our departure. No one came to assist with checkout, express regret, or see us off. They simply sat at the desk, waiting for us to leave. Other than this, the common area connecting the two cottages was leaking water when it was raining through the night , the kettle was filthy and covered with dust. This experience was not only disappointing but also distressing. ITC Storii, Kasauli, failed to meet even basic standards of hygiene, service, and guest care. I sincerely hope this feedback prompts immediate attention and corrective action—for the sake of future guests, and especially those with health sensitivities.