Best Western Plus Lozenetz Hotel

Wonderful small clean hotel! The reception was super friendly, as I did a late check in! All recommend!

Great hotel, conditions were good and very nice reception.

Good location, close to bus stop and shopping mall. The room is spacious, with a big bathroom. Everything is clean. The front desk staff are so nice, I have to catch early flight so I cannot have breakfast during the operation hours. But they prepared the breakfast take-away for me. Also they helped me to arrange airport drop-off. Super!

Pænt og rent Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.

This franchise hotel is a shame to Best Western brand! Toilets are filthy, shower cabin full of mold, bed sheets dirty. There was a horrible smell in the room and the air from the AC unit smells even worse, the carpet is stained. We also made a reservation for the underground parking and the staff did not let us in with the car until we checked-in and payed, which is pretty difficult since the hotel does not have any place to park the car outside for a few minutes. I have rarely seen such unpleasant and rude staff.

Run down and unloved. It might have been a lovely hotel about 15 years ago but hasn’t been touched since. In need of modernisation, curtains hanging off the rails, carpet stained. Great position for the town centre and just round the corner from the metro and Sofia has a lovely charm about it so will be back, but not to this hotel! We stayed 3 nights and didn’t see any sign of a cleaner, no fresh towels, no toilet roll, just poor unfortunately.