智選假日套房飯店士麥那，納什維爾地區(Holiday Inn Express & Suites Smyrna-Nashville Area)

The reason I booked this hotel was for the pool and hot tub. Well hot tub is no more and pool supposedly the heater was broke so never again. Terrible. Plus the room was not very clean and there was long black hair in the tub. I’m blonde so it wasn’t mine.

Property looks nice and staff was always friendly. I do have a complaint, we had a 3 night stay and we did not have our room cleaned, no beds were done, no fresh towels, just one day they took out our trash, one day! We asked for additional pillows and they have none available. We had to come to the front desk for fresh towels, no nice. Breakfast was ok, same all days we were there.

Hotel was nice... Beds were super soft and slept wonderfully... Checked in online... The receptionist didn't know how to check me in and wanted to check in other people behind me cause she didn't know how to do mine... Very unhappy with that

The location was perfect for some business I had to do in the area. And, the Staff Hospitality was top notch. The maintenance in my room was a bit lacking, not terrible though. Just some mildew in the caulking around the shower/tub and some previous water problems with the ceiling in the bathroom as well.

The check-in clerk was customer-service friendly and provided answers to questions professionally. One of the best hotel reps that have serviced me. Check out service was also outstanding. Her customer service is what made our stay a great stay.

Wonderful breakfast, housekeeping staff were excellent, location close to shopping and restaurants. Pool and hot tub were warm. Hot tub timer not working properly, lasting 2 minutes at the most.

The nicotine smell was all over the place. Even on the pillows. The carpet dirty. Not a good experience.

The breakfast was not put out no gravy no hot water to make oatmeal,would nt recommend it