納什維爾士麥那希爾頓惠庭飯店

Good points = big room for 2 adults and 2 children. Location as easy to get to everything as long as you have a car but nothing actually there in safe walking distance. Pool table and gym a good added bonus. Did ask for additional duvets which were provided as current ones only really for 1 person despite 2 being in the bed. Negative points = staff very negative and unhelpful on the desk. Tried to give feedback when checking out, but refused to listen. Pool suddenly put out of action - when we were in it and did not re-open for 2 days despite the high temperatures. No alternative pool available despite others close by at other hotels. Breakfast staff no where to be seen during breakfast to top up food and did not clean down any areas such as a wipe to a table. Not a lot of choice. Ran out of too many things for breakfast, no milk for 3 days, no coffee, no tea bags, no bagels, porridge, orange juice, philadelphia cheese, bacon, pancake machine didn't work. Room kitchen facilities limited, unable to cook anything suitable in the room, despite being told the microwave would do. Why have a dishwasher when cannot really cook a meal there. Air conditioning unit very noisy, no instructions how to work it so not able to sleep very well during our stay. Staff did not communicate with guests unless specifically asking them something and even then they did not understand us and vice versa. Disappointing that during a 10 night stay, room cleaned and towels only changed once.

We arrived at the property and it actually seemed pretty nice. But we got to our room and the door would not close. I mean you could just lean on it and it would open. I went to the front t desk to tell them about this. They told me they had no other rooms available (even though the website said there was 3). Then proceeded to tell me “don’t worry you will be fine nobody will walk in on you.” I paid for not only a nice place to stay, but a safe place. I was taken back by this honestly that they even said that. Then the bathroom door also wouldn’t close and the shower door was super hard to close. The next morning I got up to take a shower and realized there was no conditioner, I went to the front desk and they told me “Im sorry we don’t have any up here there is nothing we can do about it.” Just over all rude and not helpful whatsoever. There were a few other things, I have tried to contact a manager or something to let them know about this, but they put me on hold for like an hour.

Terrible! Worst Hilton property ever. Cheap looking/tattered furniture. Threadbare sheets. Departed after first night of a plan five night stay.

Our rooms were pretty nice. Although our shower nozzle were defective. The water temp was either scolding hot or ice cold.. the breakfast was your typical continental breakfast so nothing to write home about but overall we were happy with our stay.

Bugs, no service, boo The front desk staff told us we could check in then we arrived and our room was not ready. We paid for a suite and the bed was a full. There were dead bugs on the floor in the rooms and the trash had not been taken out.

Price was good. The rooms are really dusty with stains on the furniture plus there was someone’s else’s hairs on the bedding and towel’s. The bathrooms are really small and they aren’t that clean as they should be.