We had excellent service from Supriya and the other staff who were so friendly and helpful. Supriya even put an extra bed into the room as we had a last minute child to accommodate so that was really kind of her. I would just say that the pillows were incredibly hard so it would be good to have some softer ones please! And it was a very noisy location with air conditioning units next door going all night. But Supriya and your lovely staff made up for that - they were sooooo lovely.
Have stayed here before, convenient for LHR which is only 15 minutes away, room although very comfortable was a little dated in the bathroom, whoever put the sealant around the bath/shower did not do a great job as it was a bit tacky, this is not a criticism more an observation.
One annoying factor which seems to be creeping in amongst hotels is the additional charge for parking, the room rate was very reasonable hence why I selected it, however I admit I missed the info on parking charges which added another £10 overall to the cost. it's a bit like airports charging you to drop off their customers.