Premier inn, but not premier inside, we booked this hotel as we love premier inns , family safe and facilities always attract us. The staff here are so friendly , however the decor and hotel really lets them down. Reception was like a bomb site , cables , wires everywhere , dehumidifiers in the bar area , no relaxing or inviting , we where never told of the Issues on booking otherwise we would never of gone. The room was nice , the decor was terrible , holes / scrapes in the walls , paint peeling off door frames , the aircon smelt of urine , it clearly needs a service and the dust inside it was terrible. It never cooled the room below 26c even when set to 19c , reception said it’s controlled centrally due to other guests complaining they get cold? Since when was the aircon controlled centrally! , I wanted to change rooms but our austic son was settled in bed and it would ruined his night and day and LEGOLAND the next day so we had a terrible nights sleep. Really dissapointed in this hotel, just wish the staff where gifted a revamp it would have been amazing like they were.
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