斯勞Chalvey Recreation Ground附近住宿

Despite making life difficult during my trip as work stresses spilled over into my stay, the staff was the nicest staff I have ever encountered at a hotel. They were always friendly and asked how my stay was going every time I walked in the door. They also were able to recommend places to get any type of meal that we needed as well. Exceptional service. Exceptional environment, clean and always tidy.

The Pinewood Hotel is a housing estate waiting to happen. From staff lacking in the most basic of customer service skills to a cute rat routing about under the fake Christmas tree pinned in the flower bed outside the entrance. This hotel was almost empty on one of the busiest weekends of the year for the king's concert. They couldn't find our booking and refused to acknowledge the paid-for email from booking.com. They made no attempt whatsoever to help whilst I spent an hour on the phone trying to get it sorted. But as they had hiked sub £80 pricing most of the year to £300 plus, their revenue-raising exercise backfired big time. During my time getting increasingly annoyed at the absolute lack of any attempt at customer service, I got to see the poorly mended ceiling from upstairs leaks, the dated decor, and the cracked flooring tiles in the main reception. As well as filthy signs on the windows at the main entrance. The lift is obviously expected to be out of use for some time as they had turned it into a feature with a light-up unit in front stopping you from getting in. That was if you got past the empty car park with a huge hole surrounded by metal barriers, cracked containers for dying plants, and the delivery driver bringing food to the sole inhabitant we saw. The 70s pub-style dining area was totally empty, and the outside area overlooking a lovely meadow area was shabby and despite sunshine - absolutely devoid of any guests.. The welcome was marred by a pervading smell of cooking oil and as you walk from the car park to the entrance, a window at the back of the reception area has an unusual way of blocking people from seeing in with a collection of tesco carrier bags instead of a curtain. Pictures on various sites are of an era long gone - add appalling service and you can do much better elsewhere. I would be surprised if it lasts much longer as a hotel. This hotel clearly doesn't want guests and will make a great housing development for anyone looking at developing in that area. It has a fabulous selection of wildlife, from various colourful birds making nests, to furry creatures running around outside the entrance, so it would be a beautiful spot for a development. Having read some of the other reviews saying ”filthy” ”easy to get away from” ”tired” ”drinks terribly expensive” ”electrical testing 4 year's out of date” ”outside door propped open all night” ”practically falling apart” - I guess we got away lightly. What it isn't is - their description: A 4* hotel (REALLY?) Luxurious setting (I TOTALLY DISAGREE stained reception ceiling badly mended with no luxury at all) in a tranquil location (Yes agreed) Designed with elegant interiors and a unique approach (maybe once upon a time but not now) Just off the A412 ( erm just on the A412) The Brasserie provides an informal dining experience (looks like a 70s cafe and guests ordered takeaway) Free car parking (yep lots of it was almost empty and more space was taken by a huge

房間是我來英國住的最大的雙人間了，主要是因為位置偏，在去機場的主幹道路邊的原因吧。住這裏的絕大多數客人都是要第二天趕飛機的，雖説酒店名字裡帶了個希斯羅T5，但是離T5還挺遠的，坐機場專線公交20分鐘到，公交站就在酒店馬路對面，雖然站牌上顯示班次挺多，但是不準的，我等的7：39和8：19兩班車都沒有到，最後8：22才來了一班，所以趕飛機一定不能掐着點坐公交。房間很乾凈，自助早餐就是傳統英式，好吃談不上，但營養夠了，能吃飽。

這是一家很棒的酒店,我們在長途飛行後使用它過夜。房間很好,牀還可以,一般都是設備齊全的房間。唯一的問題是房間裏只有兩個無咖啡因咖啡包,我在接待處詢問更多的廣告被告知會送上來。兩個小時後,它還沒有到達,我不得不打電話給“管家”才能送貨。它最終到達了。爲什麼酒店沒有拿出足夠的脫咖啡因咖啡袋,這是我們的經驗,我們總是需要更多!!!

一切都很可爱，唯一可以改变的小东西是薯片而不是薯片和三明治，以便在傍晚时分提供客房服务。果汁吧不再在水疗中心开放，那将是可爱的，白天的酒吧工作人员看起来不像晚上那么快乐。 但我们都非常乐于助人，肯定会回来谢谢

早餐應該供應到上午 10 點。 9.15我們走進餐廳，幾乎什麼都沒有了，一勺炒雞蛋是我不得不從鍋里為我丈夫收集的——沒有給我的，沒有培根，沒有香腸，沒有薯餅或番茄。他們確實有豆子！經過詢問和等待，我們得到了一些培根和一些香腸，它們太硬了，我們幾乎無法切開它們！然後，上午 10 點，他們要求我們離開房間，因為他們必須為其他事情做好準備。我們的臥室還不錯，但屋頂有一個天窗，凌晨 4 點剛過，陽光就照進來了，所以我沒睡。當你不遮蓋天窗時，在窗戶上拉上窗簾是浪費時間。梳妝台上的茶匙還沒洗。淋浴很好，但水流得到處都是——我們朋友的房間裡也有同樣的情況。總而言之，這不是一次很好的經歷，我不會再呆在那裡。我確實向接待人員提到了這一切，但他只是對我微笑。不確定他是否會說英語！

雖然我在六月份回顧了這家酒店,但我想我將提供我們最後一次,肯定是最後一次訪問這家酒店的最新情況。7月,我們在喜來登住了一晚,並在酒店停了3周的車。午夜過後,我們上牀睡覺時,聽到一輛高功率汽車在停車場裏急速行駛,有人把停車場當作賽道,把停在那裏的汽車當作賽道的邊緣!其他人在手機上拍照,我們聯繫了接待處,接待處派出了一名保安和另一名工作人員。然而,他們顯然知道人們賽車,在回到酒店之前和他們一起歡笑和開玩笑,讓賽車手們仍在狂歡他們的車和拍照。我也拍了照片(附圖)。我妻子被旅館裏完全沒有興趣激怒了,衝到接待處去,一個出去坐車的人在那裏,另外值班經理看上去相當膽怯。他們笑着向臉上道歉,似乎認爲這完全可以接受,因爲賽車的人是員工!!!一種不可思議的態度。從他們的反應中可以明顯看出,這不是第一次發生。意識到我們不會和那些完全無用的工作人員一起去任何地方,而現在,賽車手已經離開了,我們決定第二天與一名高級工作人員提出問題。第二天我們跟幾位經理談過話,他們對前一天晚上發生的事情感到厭惡。不幸的是,他們已經遞交了辭呈,因爲他們對酒店經營的方式不滿意。所以決定你是否樂意將你的車留在酒店,而酒店則縱容員工使用停車場作爲賽道,以及他們對你的車可能造成的傷害。請記住,任何損壞您的汽車不是酒店的責任,即使是他們自己的員工造成了損壞!請閱讀其他關於酒店汽車損壞的評論。我在萬豪網站上發佈了評論,並收到了前台值班經理的非常防禦性的迴應。她爲員工在停車場賽車而道歉,但似乎並沒有認真對待。這種經歷,加上臥室裏的不工作的空調,臥室裏的電視,走廊裏的破舊的舊地毯,骯髒的游泳池區,幾乎從未打掃過乾淨,俱樂部酒廊的降級和俱樂部禮賓服務取消似乎表明一家公司試圖爲將這家酒店的品牌改造成萬豪預算品牌提供理由。然而,他們仍然爲一家現在難以提供一星級服務的酒店收取4星級的價格。萬豪毀了一家以前質量很好的酒店,你感到羞恥。最後,我希望收到一份非常平淡的

這家酒店的員工非常熱情。出色的服務和友好的全方位。我認爲,有幾個員工應該得到他們的以上和服務的認可,讓客人感到更受歡迎。Ella、Sarah、Vaz和Charmaine。對他們來說,沒有什麼是太麻煩了。即使是酒吧工作人員也必須包括“史蒂夫”很高興給您一個愉快的住宿。我肯定會向任何人推薦這家酒店哦!順便說一句。這家酒店的食物標準質量非常好。贈送的早餐和菜單很漂亮。24/7。做得好。