My experience with Hotel de Koka was extremely disappointing and disheartening. During a stressful time, I accidentally booked a reservation for July 28 instead of June 28. When I realized the mistake, I was hoping the hotel would understand and help me adjust the date. Instead, they were reluctant and seemed clueless on how to handle the situation.
I was forced to pay for an additional night in a room that was full of mold and rot. The smell was terrible and even the linens were wet due to humidity. There were also sexual intercourse sounds coming through walls. It was a totally unsafe hotel. Given the late hour and our baby already asleep, I had no choice but to accept the situation. It felt like they took advantage of our vulnerability.
The staff at the reception initially promised that the manager would be understanding, but the next day, both the manager and another manager-like staff member were cold and unsympathetic. They blamed me entirely for the mistake and refused to offer any assistance.
Now, I am stuck with a reservation for a room I no longer need. This whole experience has left me feeling incredibly frustrated and sad. I expected much better customer service and compassion, especially under these circumstances. This has been a very upsetting experience.
翻譯
訪客用戶
標準雙床間 - 帶兩張單人床
入住於 2024 年 6 月
家庭出遊
1 則評論
3.2/5
發布於 2024 年 6 月 27 日
Odalardaki yataklar çok kötü nevresim çarşaf ve havluları temiz değil ayrıca klozetleri pis
Merkezi bir konuma sahip, her yere yürüyerek ulaşabiliyorsunuz. Otopark sorunu yok, temiz bir otel. Personeli güleryüzlü. Kahvaltısı çok çeşitli değil ama yeterli. Asansörü var. Odalarda priz sıkıntısı yok. Sadece banyo kapısının kapanması biraz zor.
翻譯
訪客用戶
入住於 2023 年 6 月
其他
4.0/5
很好
發布於 2023 年 6 月 28 日
Muy buen hotel, ubicado a una cuadra del bazar rodeado de restaurantes y a tres cuadras de la plaza central. Habitación de buen tamaño, limpia. Staff agradable. Parking gratis. Mejoraría el desayuno...por ejemplo no había frutas...excelente precio
翻譯
訪客用戶
入住於 2023 年 5 月
獨自出遊
5.0/5
超棒
發布於 2023 年 5 月 28 日
I stayed in this hotel many years ago and it was a different experience last time. This time I was pleasantly surprised the room was very large , new and clean. The staff at the reception also very friendly and helpful. The hotel is within walking distance from the airport bus last stop.