芝加哥-北海岸會議中心楓林希爾頓飯店(DoubleTree by Hilton Hotel and Conference Center Chicago North Shore)

This should have been a rave review. The hotel is very nice with an excellent restaurant. But some things should be noted. The outside of the building was a bit littered. The front desk was a mess. The desk attendants were friendly but a bit harried, and answering the phone from our room took a bit too long. The ice machine on our floor was out of order during our entire stay. Worse, after a long day out of the hotel we returned at 6 pm to find that our room had not been made up. Front desk’s excuse was they must have been short staffed. Wrong answer! Housekeeping finally brought up new towels and took out the trash but had to be called back to remove the dirty towels! None of the above was enough to ruin our stay, but these flaws made the difference between great and just average.

I always do booking through ******* this time also I didi the same when I went to the check In staff ask me to to pay first which is so embarrassing. I check my transactions it says already paid but the staff said I can’t see here you paid you need to pay fist. Then again I paid with other card and I hope I won’t do booking through ******* next time thanks

They never cleaned my room and when I returned at 5:30 pm could not clean it because the cleaning crews left at 4 pm. I then asked for 2 each of coffee, creamer and artificial sweetener for the next morning and someone came to the room and gave me a bag with at least a dozen of each but with about 50 packets of sugar and no artificial sweetener. Then the cleaning crew knocked on my door at 7:30 the next morning and woke me up.

Stayed here a few years ago for a funeral and was really impressed with the place. This most recent trip was a big letdown. Firstly, our room had no toilet paper. Secondly, our AC unit was not working - only the fan. We were told by a rude engineer "we turn off all AC units in the fall, so we'll get you a $10 Walmart fan" and that's what they did. LOL, what? The front desk was mostly very nice, but an overall bad and hot experience. Won't be back.

Hotel location is a short (walking) distance from Northlight Playhouse in Skokie. It’s a perfect location for us. Jamesons for dinner after the theatre was also excellent! We’ll be back!