薩凡納西查塔姆公園大道智選假日套房飯店(Holiday Inn Express & Suites Savannah W - Chatham Parkway)

午餐缺咖啡超過 20 分鐘。 無可挑剔的財產

The room was nice and clean. The bed was comfortable and the temperature was easy to change. The shower could have used some cleaning, but was by no means unusable. The pool heat pump was broken. Not their fault, but I wish you could get notified about that because we chose the hotel specifically for the indoor pool. Breakfast was so bad. We normally stay at Holiday Inn Express because of their cleanliness and good breakfast. This one, however DISAPPOINTED. The sausage was overcooked and super hard around the edges, eggs were burnt, biscuits were soggy. Coffee was good.

I got to the hotel and went out to celebrate my husband's birthday we got back late at night and went to bed we laid down on it to find out that it was soaking wet with a big stain, looked and smelled like pee. We had to go down and request a new bedroom at 3 in the morning.

My Husband and I were in Savannah for a funeral. We stayed at this property for 5 days and were very pleased. The property is extremely well maintained, very clean,and the staff was friendly and accommodating. We were very pleasantly surprised with all the choices for breakfast. We will definitely stay here again.

We rented the hotel room for the night to celebrate my daughter’s 16th birthday and got the room to use the pool. We were extremely disappointed that the pool was not open and we didn’t learn of this until checkin.

The staff were very observant, proactive and responsive. They acknowledged me immediately upon entering the lobby each time. The person at the desk overheard me mention to someone that the regular coffee was out. They quickly responded that they would have fresh coffee ready in about 10 minutes.

Cold faced receptionist that seemed not helping by telling me “I don’t have a reservation confirmation for you in the system and I can’t help until the manager comes in tomorrow morning. You need to call ********** and ask them.” I was like “What?” It was the worst response I encountered as a customer. Some moments later while I was having a hard time to reach **********, she finally figured out by calling the manager. That was better than the earlier.