JW Marriott St. Maarten Beach Resort & Spa

Was only here for 1 night in transit but facilities and quality of hotel was good. Anoldo was very welcoming on arrival!

The JW Marriott is nice, the rooms were clean and the customer service was great. It is on the east side of the Dutch island (~30 min ride), so it’s best to rent a car to get around (they have free self parking in a covered garage). I got a free upgrade to my room and had an early check in. The dining options are limited, so be prepared to venture outside. My only drawback was reception calling me the night before checkout w/ a fake survey to ask what time I’d be checking out the following day. I thought that was tacky to ask considering checkout is at 12. She proceeded to clean it up and say that they’d be happy to extend my stay.

The positive aspects of the property included standard Marriott amenities and satisfactory room accommodations. However, the property's beach maintenance presented significant issues, with improperly cleaned seaweed resulting in an offensive odor. Furthermore, the limited restaurant availability, with only one establishment open during the week-long stay and a restricted menu, detracted from the overall guest experience. The booking information should accurately reflect the property's current state, aligning with the advertisement. Currently, only one restaurant is operational. Furthermore, the property's proximity to the beach results in an unpleasant odor due to accumulated seaweed. The location is remote, necessitating a 35-45 minute drive to access suitable beaches or dining establishments. Do your self a favor and don't book here, also staff are not rude but very unhappy or just force to work personalities. You will be very lucky if you get a good morning or a smile around here.

I want to first and foremost state that the staff from the front doorman, to the front desk, waitstaff for the restaurant and by the pool and finally the cleaning staff were absolutely amazing so welcoming, kind and always willing to help. Two of my biggest disappointments were first the sargassum which didn’t give us any opportunity to enjoy the beach at our hotel. I know this is not your fault and I do appreciate the email advising me that we would not be able to use the beach which gave me an opportunity to look for other locations to go. My biggest upset was only having one restaurant open at night for dinner with the same menu every night. I was not made aware of the other restaurant being closed until I went to the front desk on the night it was supposed to be open. I was extremely disappointed there were a few days were we did day trips and came back to the hotel late in the day tired and we had to eat at the same restaurant with the same menu every night. I just wish if you are going to keep one restaurant open at least rotate the menu. Everything at the hotel is basically the same thing in all locations, even though the food was amazing it just gets boring when you are there for 7 days. The last thing I would also recommend would be to maybe have an atm machine especially when you are on that side of the island it’s very hard to find a location to get money and it would be very convenient to have an atm located at the hotel.

My experience at this resort was horrible. Upon arrival we were greeted properly! Got up to our room and it was filthy, hair everywhere, washcloths and our balcony was dirty. They came to clean our room while we were settled in. Each day we had lunch by the pool and we realized on the second day that they were giving us different menus with the same food and different prices. My mother spoke on this matter and they quickly snatched the menu from us. The power on the right side of the room did not work so I could not charge my phone at night. The power went out in the hotel one night and they told us that it was the whole island, it was not. We were without air for about an hour and a half. We could not access the beach as advertised due to the ridiculous amount of seaweed which I understand is nature but this was not conveyed to us. The taxi services that we paid for through JW Marriott was late picking us up from the airport and late getting us to our excursion which we had to pay extra for to even get on board. They were charging us credit card fees with someone from the island told us that that was illegal. The restaurants that are advertised in the resort were not open the service in the one restaurant that was open was terrible. My mother hurt herself in the sauna because they had wooden blocks that were not properly nailed to the ground and had nail sticking out of them. It seemed like every day something went wrong, which ruined our stay.

Horrible stay, avoid this hotel! Our experience at the JW Marriott was a disaster. The beach was completely covered in rotting seaweed and totally unusable, not at all what was advertised in the photos. No one made any effort to clean it up, and the smell was awful. Worse yet, they charged our credit card multiple times without our authorization. When we tried to resolve this at the front desk, the staff was rude, dismissive, and even borderline nasty about it. No apology, no ownership, just attitude. Between the unusable beach, unhelpful staff, and shady billing practices, this was an absolute nightmare. Do yourself a favor and stay far away.