The hotel itself is beautiful and well-kept, with a stylish interior. However, my overall stay was disappointing due to poor service. I stayed for three nights and was asked at check-in if I wanted my room cleaned during the stay. I said yes, and on the second day I reminded reception in the morning that I would like the room cleaned. When I returned at 4:30pm, nothing had been done — the room was still uncleaned and the sheets unchanged.
When I raised this with reception, the staff were not helpful and instead of simply arranging for the cleaning, they asked unnecessary questions and did not resolve the issue. This really let down the experience.
As for location, the hotel is not in the city center, so you do need to travel to reach most of the main attractions. That said, the train station is only about a 7-minute walk, which makes it manageable.
In summary, while the hotel itself is beautiful, the lack of reliable service and less convenient location mean I would be hesitant to stay again.
Heeel mooi hotel, erg naar ons zin gehad. Leuke rooftopbar en mooie plek. Gunstige locatie ook!
翻譯
訪客用戶
溫馨-天際景觀
入住於 2025 年 7 月
家庭出遊
1 則評論
10/10
超棒
發布於 2025 年 8 月 8 日
Wszystko super, piękne widoki
翻譯
訪客用戶
寬敞-天際景觀房
入住於 2025 年 9 月
夫妻/情侶出遊
1 則評論
9.0/10
滿意
發布於 2025 年 10 月 5 日
Leuk hotel, vriendelijk en behulpzaam personeel.
Leuke vibe met verschillende cosy hoekjes.
Bar, restaurant en rooftopbar met zeer toegankelijk personeel.
Beautiful hotel, super cool design, rooftop is a must and restaurant are delicious, location is not that great a bit far from everything but Bruxelles is pretty small so you can reach everything within 15mn. I would recommend this hotel