辛格爾頓探索飯店

ハンターバレー中心地からかなり離れているが、スーパーも近くにあるしハンターバレーに行く際はたまに利用しています

아주좋아요

Upon check in we realised that the apartment was configured with 3 kings beds instead of 2 king and one twin room as booked on Wotif. When I went to reception I was advised that we had booked as 3 kings so I showed my wotif booking, the receptionist also claimed that a phone call had been made to confirm but I hadn’t answered. I showed her the call history on my phone which clearly showed I hadn’t received a phone call. The receptionist was great with handling the issue and offered to come and fix the bedding configuration but as she was the only one on reception I requested linen and we changed the configuration and made the beds. As an apology we were given some complimentary wine. As we set the room up on a 35 degree day it was apparent there was only aircon in the master bedroom, the other 2 rooms had pedestal fans in the wardrobes to be used. The fan in one room stopped working so I had to go back to reception to get a replacement fan. The fan in the 3rd bedroom was also broken at the back of the fan. When it came to showering there was no hot water both in the morning and evening. For the money spent for the apartment overall we were left with a sour taste in our mouths.

Having stayed in many Quest’s over the years mostly for work this seemed like a logical location for a 3 day Singleton stay. Arriving at 10:30pm the 24 hour reception was not open and instructions left to access keys by entering my phone number into a drop box. Attempted and failed. Rang the out of hours number and after waking up the person was told they didn’t have my number despite it being on the booking. Potentially sending a message via the booking system prior to my arrival would have been more logical. Moving forward got into the room and tried to get some much needed sleep. The bed however had other ideas. This was hardest bed I’ve ever slept on in my life. After traveling extensively through Asia where hard beds are the norm this was a new level. To the extend that on the second night my wife slept on the couch. When speaking to reception the most i got was a “oh thats not good” This was so bad we actually checked out a day early and checked into another hotel at additional cost. We were told by reception that the manager would contact us around the feedback and the loss of a night yet we have yet to hear anything. Without doubt a terrible experience and one I would not want anyone to to through. Please explore your options elsewhere.

我們發現這個單位非常乾淨，大小合適，廚房設備齊全。接待人員非常樂於助人。雖然現場預訂的價格比線上預訂貴得多，但樂於助人的工作人員與我們的價格相符。我們毫不猶豫地再次入住。

身為這家飯店的常旅客（每 3 週中有 2 週），我發現工作人員總是很樂意提供協助。他們甚至在兩次旅行之間為我存放我的工作裝備，這使得往返家變得更加容易！