This review is based on my 5 Nights staying there with my pregnant wife. I book thru Tiket.com app and was advertise as 4 star hotel (which I don't think they deserve to be called 4 star hotel, instead it's more suitable to be called a boarding house / kos-kosan). When booking, i mentioned in advance with special request ”Clean and well maintained rooms, pregnant women in room”. However, I was given a room number 313 which was located in the end of the alley and no Window with direct sunlight on it. It feels really moist for us, and the room is quite dusty, especially below the bed. I asked to change room, and the lady staff check and said to the other staff quietly whether can give the room for me or not, and the other staff shake her head and said to me directly that it's a full capacity hotel. I told them I don't mind to pay extra money for upgrade but they tell me they don't have any room left. Which I don't think so. I don't want to debate because I just had an 8 hour flight and just accept it. I also do have my reason why this place is more suitable to be called ”Premium Boarding House” instead of 4 Star hotel Other than they ignored my advance special request, They DO NOT PROVIDE ROOM CLEANING AT ALL. Bed sheet will be change after 4 Days, Towel can be changed daily but YOU HAVE TO ASKED EVERYDAY DIRECTLY TO THE FRONT DESK to change it. I do request to change my towel for 4 days to the front desk and throw the garbage. They do give me towel 4 times, but only throw my garbage 2 times. Also on the 4th day I asked to refill the body wash in the room, but they did not. Furthermore, there are groups of family with children, and they do make noise at 12.30am (some giggling, some crying). The walls between are really thin, so you will felt disturbed when someone shouting in alley or even talking. There's no phone in room to call the front desk, and if it was, there's no one on the front desk cause they only open until 10pm. There's no facility and amenities in room except a dirty kettle and 2 piece of toothbrush. This place also have it's positive side. It's near Farrer Park MRT station and a mall just opposite the building. Also the interior seems new. Hopefully this review can help you decide which place you will stay. I suggest to compare with other hotels before you book. I was expecting too much because I look the 4 star during the booking and expect at least minimum 4 star hospitality on the stay which has cause me discomfort. PS: don't accept room 313 - no clear window
不錯
3775 評價