新加坡錦禧飯店 - 遠東集團的評論

住宿方回覆: Dear Shenyousifang,Thank you so much for your wonderful review! We’re delighted to hear that you and your family had such a comfortable stay with us. It’s fantastic that the room had enough space for your family, and we’re happy you enjoyed the free snacks and drinks throughout the day. We’re also glad that our team’s bilingual service made communication easy and enjoyable for you.We’re so touched that you appreciated the birthday blessings and cards — it’s our way of adding a personal touch to make your stay even more special. Your kind words about our service mean a lot to us. We look forward to welcoming you back for another memorable stay!Warmest Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear that you found Quincy Hotel Singapore to be a "treasure hotel" and that our location, value, and the all-day afternoon tea snacks and drinks made your stay enjoyable. We're especially pleased that Cheryl's helpfulness and ability to speak Chinese contributed to your positive experience.We truly appreciate your kind words and look forward to welcoming you back for another great stay!Yours sincerely,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Valued Guest,Thank you for your feedback. We apologize for any confusion regarding the full-day executive package. Please allow us to clarify that this package includes all-day refreshments, which consists of beverages, fruits, and light snacks available at the hotel. It does not cover other food items like noodles or buns, which are typically available through additional dining options.We understand that this may not have been clear during your stay, and we appreciate you bringing it to our attention. We hope to provide you with a clearer and more enjoyable experience in the future.Thank you once again for your understanding. We look forward to welcoming you back soon!Yours sincerely,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Xuzhuxuanyuanzhongchu,Thank you for sharing your thoughts with us! We're glad to hear that you enjoyed the all-day executive benefits, including the snacks, coffee, and drinks. It's wonderful that the location was convenient for you, with easy access to Orchard Road and nearby malls like Paragon and Ngee Ann City.We appreciate your feedback on the twin rooms and will take it into consideration as we continually work to improve our offerings. We hope to welcome you back soon for another pleasant stay with us!Warmest Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Gelinglandaozhengjingren,Thank you for your thoughtful review! We’re so glad to hear that you enjoyed the convenient location, just a short 10-minute walk from Orchard Road. It’s wonderful that you appreciated our extended breakfast hours until 3pm, giving you the flexibility to start your day at your own pace.We’re also thrilled that you enjoyed our all-day restaurant with its wide selection of coffee, soft drinks, desserts, nuts, and snacks. We're proud to offer a lounge experience with even more variety to make our guests feel at home throughout the day.We look forward to welcoming you back for another great stay!Warmest Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the peaceful atmosphere of the hotel with its green surroundings, the cheerful customer service, and the various amenities like breakfast and coffee available throughout the day. It’s also great to hear that you found our housekeeping staff to be friendly and helpful!We sincerely apologize for the inconvenience you faced regarding the location and directions to the hotel. We understand how frustrating it must have been to arrive after a long journey and struggle with finding the hotel, especially with incorrect information on the Ctrip app. We truly appreciate you bringing this to our attention, and we will reach out to the platform to address and correct the address discrepancy. We want to ensure that future guests have a smoother arrival experience.We also regret that this impacted your first impression of the hotel and caused you unnecessary stress. We hope you were able to relax and recharge after your arrival and that the rest of your stay was more enjoyable.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future with a more seamless experience.Warmest Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Valued Guest,Thank you so much for your amazing review and compliments on our hotel product and services. Delighting our guests and ensuring each has a comfortable stay has always been our key focus and we are very glad to hear that you have enjoyed your stay at Quincy Hotel Singapore.We apologise for the delay in breakfast and will endeavour to improve.We look forward to welcoming you back in the near future.Warm Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Gina_20250215,Thank you for sharing your feedback! We appreciate your comments about the location, and we understand that the walk from the subway station, with the uphill slope, can be a bit challenging with luggage. We always recommend using a taxi or public transport to make it easier for our guests, especially when carrying heavy bags.We’re glad to hear that you found the room size and cleanliness to be great value for the price. It’s also wonderful that you enjoyed the 24-hour snacks, coffee, and the amenities in the gym and swimming pool. We’re proud to offer a variety of services, including the steam room and oven, to ensure a comfortable and complete stay.Thank you again for your feedback, and we hope to welcome you back soon!Warmest Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear XiaowuLynn,Thank you so much for your amazing review and compliments on our hotel product and services. Delighting our guests and ensuring each has a comfortable stay has always been our key focus and we are very glad to hear that you have enjoyed your stay at Quincy Hotel Singapore.We look forward to welcoming you back in the near future.Warm Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Zhuliyesi,Thank you for sharing upon most delightful feedback on your experience with us at Quincy Hotel Singapore by Far East Hospitality.It is a great delight to learn of your enjoyment of our dedicated Team for their excellent hospitality. It will be my pleasure in ensuring all of them are recognized upon of this well-deserved appreciation.We will be looking forward to many more onward opportunities in welcoming you back with us for your most memorable experience on each return.Warmest Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Winni yu,Thank you for sharing upon delightful feedback of your recent stay experience with us.I am truly pleased to learn of your most enjoyable stay on this occasion. It will be our continued commitment to seeing to every detail of our Guest's stay while with us, for a more memorable personalised experience on each visit.My Team and I look forward to many more onward opportunities in welcoming you back with us again, at Quincy Hotel Singapore by Far East Hospitality.Warmest Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Valued Guest,Dear Valued Guest,Thank you so much for your kind and detailed review! We’re absolutely delighted to hear that Agnes, Cheryl, and the rest of our team made such a positive impression during your stay. Your experience is a true reflection of the exceptional service and warm hospitality we strive to offer at Quincy Hotel Singapore.It’s wonderful to know that our staff’s enthusiasm and dedication made your first impression of Singapore truly unforgettable. We are thrilled that you felt comfortable and well taken care of, and your recognition of our corporate culture and the team’s efforts means the world to us.We look forward to the opportunity to welcome you and your family back for another memorable stay at Quincy Hotel Singapore, where we will continue to provide you with a five-star experience!Yours sincerely,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear 3732,Thank you so much for your amazing review and compliments on our hotel location. Delighting our guests and ensuring each has a comfortable stay has always been our key focus and we are very glad to hear that you have enjoyed your stay at Quincy Hotel Singapore.We look forward to welcoming you back in the near future.Warm Regards,Fahmi SamsudinRooms Division Manager

住宿方回覆: Dear Ganghaoyujiannin!,Thank you for sharing upon most delightful feedback on your experience with us at Quincy Hotel Singapore by Far East Hospitality.It is a great delight to learn of your enjoyment of of our location, offerings and dedicated Team for their excellent hospitality. It will be my pleasure in ensuring all of them are recognized upon of this well-deserved appreciation.We will be looking forward to many more onward opportunities in welcoming you back with us for your most memorable experience on each return.Warmest Regards,Fahmi SamsudinRooms Division Manager