新加坡史各士皇族飯店的評論

住宿方回覆: 尊敬的客人，感謝您的回饋。很遺憾您的體驗沒有達到預期。由於您的評論是匿名提交的，我們無法識別您的住宿詳情。為了進一步協助您並妥善調查此事，我們懇請您透過預訂確認書或我們官方網站上提供的聯絡資訊直接與我們聯繫。我們真誠地重視您的意見，並希望盡快收到您的回复，以便我們解決您的疑慮。此致，Neeta Dave 營運總監兼首席體驗長（CEO）

住宿方回覆: Dear Guest,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and found our location so convenient. Being situated in Orchard Road certainly offers our guests easy access to transportation, shopping, and dining, and we’re glad you took full advantage of it!We’re also happy that you found our hotel’s decor and service to your liking, as well as the room size, which is often a highlight for our guests in Singapore. Your recommendation means a great deal to us, and we’re thrilled to be a great choice for family travel.We look forward to welcoming you and your loved ones back in the future!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. While we’re pleased to hear you appreciated our convenient location near Orchard Road and the ambiance of our lobby, we’re truly sorry to learn that your room did not meet your expectations.We regret that the room allocation and comfort level did not provide the experience you were hoping for. Your comments regarding the room condition, floor assignment, and dampness of the quilt have been noted, and we will be sharing this with our housekeeping and reservations teams for immediate review and improvement.We value your honest feedback, as it helps us identify areas where we can do better. While we regret that we may not have the opportunity to welcome you back, we do hope you’ll consider giving us another chance in the future.Warm regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)

住宿方回覆: 尊敬的賓客，非常感謝您周到的評價！我們很高興聽到您喜歡我們位於烏節路的優越位置，這裡可以輕鬆購物、用餐和探索新加坡的景點。很高興得知房間寬敞且設備齊全，我們的服務符合您的期望。我們很高興您在這裡度過了愉快的時光，並發現餐廳和設施非常方便您，特別是對於家庭旅行來說。

住宿方回覆: 尊敬的徐先生，非常感謝您抽空分享您的詳細回饋。我們很高興得知您入住愉快，並享受我們優越的地理位置，距離市中心和地鐵站以及附近的餐飲和購物場所僅幾分鐘路程。很高興聽到您發現我們的禮賓團隊在提供當地景點指導方面很有幫助。我們一定會考慮您的建議，並繼續改善我們的服務，以確保為客人提供更輕鬆的體驗。我們期待將來再次歡迎您！

住宿方回覆: 親愛的 Chia Hua，非常感謝您給我們留下如此精彩的評價！我們很高興聽到您對我們的服務有如此美妙的體驗。我們的團隊竭盡全力確保每位客人都感到受歡迎並受到良好的照顧，因此您的善意話語對我們來說意義重大。我們也很高興您喜歡我們優越的地理位置和自助餐廳——當它繁忙且受客人歡迎時，這總是一個好兆頭！我們非常感謝您的五星評價，並期待很快再次為您服務！