新加坡羅伯遜碼頭洲際飯店 - IHG 旗下飯店的評論

住宿方回覆: 親愛的客人，感謝您抽出時間提供有關您住宿的詳細回饋。雖然我們很高興聽到您對酒店的位置和清潔度表示讚賞，但我很遺憾地得知我們的某些設施未能滿足您的期望。我們記錄了您關於淋浴水龍頭、水垢電池以及浴室中沒有吹風機插座等問題的評論。請放心，我們非常重視這些問題，並將與我們的工程和內務團隊一起解決這些問題，以防止再次發生。在新加坡羅伯遜碼頭洲際酒店，我們致力於為所有客人提供五星級的體驗，但很遺憾我們這次未能達到預期。您的回饋對於指導我們不斷改進的努力非常寶貴。我們希望有機會在未來歡迎您的再次光臨並為您提供更好的體驗。如果我可以親自協助您做出任何安排，請隨時直接與我聯繫。誠摯問候，Mohamed Hafiz，首席禮賓和賓客體驗經理

住宿方回覆: Dear Valued Guest, Thank you for your feedback. We’re glad you enjoyed the environment, cleanliness, and location. I appreciate you highlighting the air conditioning concern—our team will review this to enhance guest comfort. Please don’t hesitate to reach out during your stay for any adjustments. We look forward to welcoming you back for an even better experience. Best regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

住宿方回覆: Dear calandra0314, Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that certain aspects of your experience, particularly the room size, bathroom design, and hot water system, did not meet your expectations. At InterContinental Singapore Robertson Quay, we take guest feedback seriously as it helps us identify areas where we can improve. Please rest assured that we will address your concerns with our maintenance and design teams to review the shower system and explore potential enhancements for guest comfort. We appreciate your candor and would like to make amends for the inconveniences you encountered. If you have any further feedback or if there's anything we can do to improve your next visit, please don’t hesitate to reach out to me directly. We would love the opportunity to provide you with the exceptional experience that we are known for. Thank you once again for sharing your thoughts, and we hope to welcome you back in the future. Warm regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

住宿方回覆: 尊敬的客人，感謝您分享您最近入住我們的回饋。我真的很抱歉聽到您的體驗沒有達到您的期望，特別是房間的隔音效果、淋浴的水壓以及所提供的設施的品質。我們非常重視您的顧慮，一定會調查這些問題，以改善整體客人體驗。我們也記錄了您對枕頭和床上用品的評論，並將對其進行審核，以確保未來為客人提供更舒適的住宿。再次為您遇到的不便表示歉意，希望我們有機會在您下次入住時為您提供更舒適、更愉快的住宿體驗。誠摯的，穆罕默德·哈菲茲首席禮賓和客戶體驗經理

住宿方回覆: Dear guest, Thank you for your positive overall feedback and sharing your photos from the surrounding and the hotel! We are thrilled to have exceeded your expectations, and it was our pleasure to ensure your stay at InterContinental Singapore Robertson Quay was nothing short of exceptional. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback and for the photos of the surrounding area. We're delighted to hear that you enjoyed the vibrant neighborhood and the peaceful ambiance of the hotel. While the room may have felt compact, it's great to know that the service and the lively dining options nearby contributed positively to your stay.We truly appreciate your comments and look forward to welcoming you back for another enjoyable and relaxing experience.Sincerely,Mohamed HafizChief Concierge & Guest Experience Manager

住宿方回覆: Dear Keauto, Thank you for taking the time to share your feedback with us. We sincerely regret that certain aspects of your stay did not meet your expectations. While we are pleased that you found the location convenient, we understand that room size, facilities, and breakfast offerings play a key role in a comfortable experience. Your feedback is truly valuable, and we take it seriously as we continuously strive to enhance our guest experience. We will certainly review your concerns with our team to identify areas for improvement, particularly in service and dining. We truly appreciate your insights and the opportunity to improve. Should you consider staying with us again, we would love the opportunity to provide a more seamless and enjoyable experience. Please do not hesitate to reach out if we can assist you further. Best regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

住宿方回覆: Dear 子雄,Thank you very much for your recent stay and for taking the time to share your thoughtful review.We’re delighted that you found the bed and pillows comfortable and that you enjoyed our breakfast offerings. It was our pleasure to assist with your early check-in, and we're pleased to know it helped start your visit on a smooth note.While our room sizes reflect the urban nature of accommodations in Singapore, we're glad to hear that the comfort and cleanliness met your expectations.We sincerely look forward to welcoming you back for another pleasant stay.Best regards,Mohamed HafizChief Concierge & Guest Experience Manager

住宿方回覆: 親愛的少吃多一點 來自新加坡羅伯遜碼頭洲際酒店的問候。感謝您對最近入住我們飯店的精彩評價。感謝您選擇入住我們酒店，我們期待有機會再次歡迎您回來。 溫馨問候， 亨道格拉斯 前台經理

住宿方回覆: Dear vvlovera, Thank you for your perfect rating and for sharing such a wonderful review of your recent stay with us. We are thrilled to hear that you enjoyed the delicious dining options, complete facilities, and high hygiene standards that we take pride in delivering. Your kind remarks about the value we provide mean a lot to us, and we are delighted to know that we exceeded your expectations. It is our mission to ensure every guest has a high-quality experience, and your feedback reaffirms our commitment to excellence. We look forward to welcoming you back for another memorable stay soon. Please do not hesitate to reach out to us if you need any assistance with your future reservations. Warm regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

住宿方回覆: Dear Valued Guest, Thank you for your feedback. We’re pleased to hear that you found our service to be commendable and that the thermometer was promptly provided. We regret that the breakfast did not meet your expectations and will address your concerns with our culinary team. Additionally, we appreciate your suggestion regarding the room’s dryness and will explore options to improve this aspect of our guest experience. Thank you for your valuable input. We look forward to the opportunity to serve you better in the future. Sincerely, Mohamed Hafiz Chief Concierge & Guest Experience Manager