新加坡馨樂庭連心城市中心飯店的評論

住宿方回覆: Dear Valued Guest,We are dismayed to learn that your stay experience was affected by the smell of smoke and also the unsuitability of the pillows which we provide in our guestrooms. We regret that we were not able to meet your expectations but sincerely hope that we may have another opportunity to welcome you back and provide you with a much better experience. Thank you.Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for staying with us at the Citadines Connect City Centre Singapore.While we are glad to hear that you highly appreciated the convenience offered by our favourable location and this has contributed positively to your stay experience, it is concerning to learn about your feedback relating to the condition of our guest room. Please know that your feedback is invaluable to us, as it allows us to identify areas for further improvement. Your comments has been shared with our Housekeeping team and they will be taking immediate action to ensure that the condition of our guest rooms are according to the standards which we strive to consistently deliver.Thank you once again for sharing your constructive feedback. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,We are dismayed to learn that your stay with us has been less than satisfactory. Your comments are concerning and has been shared with the relevant department heads for their review, and immediate action would be taken to address these lapses. Please know that your feedback is invaluable to us as they allow us to identify areas for improvement. On this note, we would like to also assure you that your experience is not reflective of the usual standards which we aim to provide.We understand that your recent experience has left you unable to recommend our hotel and we are truly sorry for the disappointment caused. We sincerely hope that we may have another opportunity to welcome you back and provide you with a much-improved stay experience. Thank you.Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Greetings! Our guestrooms are thoughtfully designed to maximize space efficiency without compromising guest comfort, and we are pleased to hear that we met your expectations. We are glad that you also favoured the convenience provided by our centralized location and this has added further value to your experience staying with us.We have noted on your comments relating to the inconsistency of Housekeeping services and regret for the inconvenience caused. We truly appreciate you bringing this to our attention, as it allows us to identify areas that requires improvement. Your feedback would aid us greatly in the training we provide our team members to ensure a seamless experience for all our guests.Thank you once again for taking the time to share your stay experience and we sincerely hope to have the opportunity to welcome you back the next time you visit Singapore!Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing Citadines Connect City Centre Singapore!We are ecstatic to hear that you had an exceptional experience with us! It is great to hear that our rooms lived up to your expectations, and that our cntral location allowed you to travel around the city with ease. We are also happy to hear we were able to provide you with our top-notch service that we pride ourselves on. We truly look forward to welcoming you back in the future!Best Regards,Assistant Guest Services Manager

住宿方回覆: Dear Valued Guest,Greetings! We are delighted to know that your stay with us has been an exceptional experience! It is wonderful to hear that the convenience and accessibility offered by our favourable location has added great value to your stay with us, and you found our guest room especially cozy and comfortable! We are constantly looking to enhance the guest experience and are pleased that the ice cream treat which we provide daily from 3-6pm was highly favoured!Thank you for choosing the Citadines Connect City Centre as your choice of accommodation in Singapore and we hope to have the opportunity to welcome you back!Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for staying with us at the Citadines Connect City Centre Singapore.We are delighted to know that you had a comfortable stay and highly appreciated our centralized location, which provided you with absolute convenience! We regret that Mandarin Chinese speaking team members were unavailable during your interactions with the Front Desk, but trust that our non-Mandarin Chinese speaking associates were also able to assist you accordingly.Thank you once again for your perfect 10/10 review and we shall look forward to welcoming you back!Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Greetings from Citadines Connect City Centre Singapore! Thank you for taking the time to write a review about your stay.We are pleased to hear that you were able to take advantage of our favorable location, and that you thoroughly enjoyed our warm hospitality! We hope to have the opportunity to welcome you back in the future.Best Regards, Assistant Guest Services Manager

住宿方回覆: Dear Valued Guest,Greetings from the Citadines Connect City Centre Singapore!It is wonderful to know that you and your family had an exceptional stay with us and were left deeply impressed! We hope that we will continue to be your preferred choice of accommodation when you return to visit Singapore, and shall look forward to welcoming you and your family back!Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Greetings! Thank you for your wonderful review.We are delighted to know that you enjoyed our convenient location near Fort Canning Park, and that our clean rooms, complimentary in-room refreshments, and quiet surroundings contributed positively to your stay experience.Thank you for your kind feedback, and we look forward to welcoming you back again!Best regards,Assistant Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your honest feedback with us. We are sorry to hear that your stay did not fully meet your expectations.We regret that you found the room size and cleanliness to be below what you had anticipated. We would like to take this opportunity to share that we do offer larger sized accommodations in higher room categories as well, such as our Premier and Executive room.Thank you once again for your review, and we hope we may have the opportunity to welcome you back in the future for a better experience.Best Regards,Assistant Guest Services Manager

住宿方回覆: Dear Valued Guest,Greetings! Our guestrooms are thoughtfully designed to maximize space efficiency without compromising guest comfort, and we are pleased to hear that we met your expectations. We are equally pleased to know that you appreciated the availability of Mandarin-Chinese speaking team members from our Guest Service team, and they had ensured to make you feel especially welcomed.Thank you once again for choosing the Citadines Connect City Centre as your choice of accommodation in Singapore and we hope to have the opportunity to welcome you back!Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for staying with us at Citadines Connect City Centre Singapore.We are glad that our favourable location has also been one of the highlights of your stay and has provided you with much-valued convenience, further elevating your overall stay experience! We hope to have the opportunity to welcome you back when you visit Singapore again in the future! Thank you.Best regards,Guest Service Manager

住宿方回覆: Dear Valued Guest,Greetings from the Citadines Connect City Centre Singapore! It is heartening to know that your overall stay has been a positive experience despite suggesting certain aspects that may not have met your expectations. We understand that room size is an important aspect of your comfort and would like to take this opportunity to share that the hotel offers larger-sized Loft type room in our Loft Family category. Alternatively, we would recommend guests to make a reservation for 2 separate rooms for 3 occupants, to ensure a more comfortable stay. We are glad that the availability of Mandarin-Chinese speaking team members was appreciated and has made you feel especially welcomed. Your recognition for the dedication of our team members will definitely encourage them to continue exceling! Thank you!Best regards,Guest Service Manager