新加坡馨樂庭來福士廣場飯店公寓的評論

住宿方回覆: 尊敬的賓客，您好！新加坡萊佛士坊馨樂庭酒店向您致上誠摯的問候。感謝您分享您近期入住的體驗回饋。對於您在入住行政套房公寓時遇到的清潔安排和客房設施方面的問題，我們深表歉意。公寓的詳細信息，包括其設施，已列於“客房詳情”鏈接中，以便賓客在確認預訂前做出明智的選擇。請允許我們澄清，作為我們「綠色環保」舉措的一部分，為了響應新加坡2030年綠色計劃以及我們作為負責任的酒店運營商的可持續發展目標，我們不在公寓內提供瓶裝礦泉水，因為瓶裝水行業每天會產生大量的塑料和紙張垃圾。取而代之的是，我們在每間公寓都配備了一個水壺，供賓客在每層公寓電梯大廳的冷熱水飲水機處使用。關於客房清潔，我們理解我們的清潔安排可能無法滿足所有賓客的偏好。為了確保透明度，我們的客房清潔服務安排資訊已列於攜程網站飯店頁面底部的「細則 - 其他規定」部分，其中明確說明飯店每週提供三次客房清潔服務，週日及公眾假期除外。敬請諒解。我們重視您的回饋，這有助於我們改善服務和設施。我們期待在更好的條件下再次歡迎您入住新加坡萊佛士坊馨樂庭酒店。此致，新加坡萊佛士坊馨樂庭酒店管理層

住宿方回覆: 尊敬的娜塔莉亞·塞爾佐娃女士：您好！我們是新加坡萊佛士坊馨樂庭酒店。非常感謝您分享您入住我們飯店式公寓的體驗回饋。我們很高興得知您喜歡我們飯店的寬敞空間和現代設計，並且很欣賞您在入住前即可使用泳池、健身房和更衣室等設施的便利性。同時，我們也深感抱歉，我們的客房清潔服務未能完全達到您的期望。對於我們疏忽之處，例如地板和桌子的擦拭，我們深表歉意。您寶貴的意見已轉達給我們的客房服務團隊，以便他們立即進行審核和改進。我們致力於確保所有賓客都能享受到一致的高標準清潔和舒適體驗。非常感謝您抽出時間提供正面的回饋和建設性的意見，這有助於我們提升服務品質。我們很高興您能入住我們飯店，並期待您再次光臨新加坡萊佛士坊馨樂庭酒店，享受更愉悅的入住體驗。此致，新加坡萊佛士坊馨樂庭酒店管理層

住宿方回覆: Dear Yu Han,--Warm greetings from Citadines Raffles Place Singapore.--Thank you very much for sharing your feedback following your recent stay with us. We are delighted to hear that you found our location in the Central Business District to be convenient, especially with easy access to Chinatown, Raffles Place, as well as nearby amenities such as the seven-eleven convenience store and the food court.--We are also pleased that the kitchenette in your room met your needs, providing added comfort and convenience during your stay.--Your positive comments are greatly appreciated and serve as encouragement to our entire team. We look forward to welcoming you back to Citadines Raffles Place Singapore for another enjoyable and comfortable stay.--Warm regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued GuestGreetings from Citadines Raffles Place Singapore.Thank you for your perfect rating and for sharing your wonderful feedback. As a serviced residence, we are thrilled to learn that you were very satisfied with the cleanliness of your apartment, the comfortable bedding, the quiet environment, and the convenient location near the MRT. We are also pleased that the dehumidifier helped make your stay even more comfortable.We sincerely appreciate your valued support and trust, and we are delighted to hear that you will consider staying with us again. Should you require any assistance for your future stay, please do not hesitate to reach out to us. Our team will be more than happy to assist you to ensure another enjoyable and seamless experience.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear as_fish,Greetings! Thank you very much for your thoughtful and detailed review of your recent stay at Citadines Raffles Place Singapore. We are delighted to know that you enjoyed our central location and that our serviced residence offered you the convenience and comfort you were looking for.It brings us joy to hear that you appreciated the peacefulness of your aprtment, the range of facilities such as the gym, swimming pool and self-service laundry room, as well as the beautiful Sky Garden which is indeed a hidden gem. We are also pleased to know our front desk team was able to communicate effectively and assist you during your stay.We have taken note of your comments regarding the room size and humidity, and we will share this with the relevant persons for review. With your recent experience, we sincerely hope our serviced residence will be your choice accommodation whenever your travels bring you back to our city-state, and that you will recommend us to your family and friends back home.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Xiaobaitang,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our great location and found the room spacious for Singapore.We apologise for any inconvenience caused by the difficulty in finding the entrance and the current renovation of the rooftop Sky Garden. We understand how these aspects may have affected your experience.We also take note of your comments regarding the laundry facilities and the waiting times. Please be assured that we will share your feedback with the relevant parties for their consideration as they review opportunities to enhance the guest experience.It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back.We are at your service, and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Linmuxiuzi,--Thank you very much for choosing to stay with us at Citadines Raffles Place Singapore, and for sharing such a detailed and thoughtful review of your experience.--We are truly pleased to hear that you enjoyed our central location in the Central Business District, with many of Singapore’s iconic landmarks, such as Merlion Park and Clarke Quay, just a short walk away. It is wonderful to know that you found the apartment clean, well-equipped, and comfortable, and that our amenities such as the in-room coffee and tea, drinking water dispenser, and cool air conditioning added to your overall satisfaction.--We also appreciate your kind words about our team’s service attitude. We are especially glad to know that you felt supported by staff members who could communicate in both Chinese and English, making your stay more seamless and welcoming.--It is great to hear that you had the opportunity to enjoy the sky garden on the seventeenth floor and the stunning views from the fifty-first floor. We are proud to offer spaces that allow our guests to relax while taking in Singapore’s beautiful skyline.--Your feedback means a great deal to us, and we hope to have the pleasure of welcoming you back again for another enjoyable stay.--Warm regards,--The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore! Thank you very much for taking the time to share your feedback following your recent stay at our serviced residence.We are delighted to hear that you thoroughly enjoyed the Sky Garden on the 51st level and found it to be a highlight of your stay. It is indeed a special privilege for our guests, and we are so pleased that it brought added value to your experience with us.At the same time, we sincerely regret any inconvenience caused by the noise from the restaurants within the building and the closure of the Sky Garden on Sundays. Please allow us to share that the Sky Garden is managed by the building's development management and not directly operated by our serviced residence. Nonetheless, we will be sure to share your feedback with the relevant parties for their review.We also appreciate your comments regarding the GPS directions and understand how frustrating it must have been to lose your way on the first night. Your feedback is helpful and we will look into how we can improve our wayfinding support for arriving guests.Most of all, we are truly grateful to know that you plan to return and stay with us again. Your valued support and trust mean a great deal to all of us, and we look forward to welcoming you back for another enjoyable and seamless experience in the heart of Singapore.We are at your service and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued Guest,--Thank you very much for staying with us at Citadines Raffles Place Singapore, and for taking the time to share your kind feedback.--We are delighted to hear that you enjoyed our excellent location, with the nearby subway entrance making travel around the city quick and convenient. It is also wonderful to know that you appreciated the modern design of our property and found great value in your stay with us.--Your kind words about our front desk team mean a great deal to us. We always strive to deliver warm, attentive service, and it is truly rewarding to hear that our efforts made a positive impression on your visit.--We are thrilled to know that you plan to stay with us again, and we very much look forward to welcoming you back for another excellent experience in the heart of Singapore.--Warm regards,--The management of Citadines Raffles Place Singapore

住宿方回覆: 尊敬的賓客，您好！感謝您抽出寶貴時間分享您在新加坡馨樂庭萊佛士坊服務公寓的精彩住宿體驗。 ——我們很高興聽到您喜歡我們便利的地理位置，方便前往歷史悠久的美食中心老巴剎和標誌性的魚尾獅公園。很高興您能夠輕鬆步行或騎自行車探索週邊地區。我們也很高興您覺得我們的服務公寓乾淨、舒適且維護良好。我們理解，由於位於辦公區，一些商店可能提前關門或週末不營業，但我們很高興這不會影響您的體驗，因為您在外出旅行時很方便。同樣很高興您覺得附近的麥當勞很方便。再次感謝您給予的完美評價。我們希望很快能再次歡迎您再次入住，享受愉快的住宿！我們竭誠為您服務，祝福您一切順利。此致，新加坡馨樂庭萊佛士坊服務公寓管理階層

住宿方回覆: 尊敬的 S&E，--您好。 --非常感謝您在最近入住新加坡馨樂庭萊佛士坊服務公寓後抽出時間分享您的詳細回饋。 --我們非常感謝您選擇入住我們服務式公寓，特別感謝您對我們服務式公寓允許攜帶寵物入住的評價。 --我們真誠感謝您對您入住的 22 平方米行政單間公寓的大小評價，對於由此給您帶來的任何不適和失望，我們深表歉意。 --請容許我們告知您，為了滿足房客的不同需求，我們總共提供八種不同大小和配置的公寓類型。許多房客都表示，他們在這些公寓類型中住得非常舒適，我們很高興歡迎您在下次入住時再次入住並體驗其中的其中一種。請允許我們解釋一下，每種公寓類型的大小和佈局資訊也在攜程網站的相應公寓類別下列出，我們鼓勵未來的客人在預訂時參考這些詳細資訊。 --對於您遇到的清潔和噪音問題，我們深感抱歉。 ---您反映的地板潮濕、被套污漬以及噪音問題令人擔憂，對於由此給您（尤其是您的小狗）帶來的不便，我們深表歉意。請放心，我們已將您的回饋與我們的客房服務和營運團隊分享，以確保立即改進，並防止問題再次發生。 ---我們很高興您覺得我們位置便利，可輕鬆前往駁船碼頭、克拉碼頭、各個小販中心和各種便利設施，也感謝您提醒其他旅客攜帶雨傘。 ---再次感謝您的寶貴回饋。我們很高興得知您的整體體驗良好，同時我們希望未來有機會為您提供更好、更舒適的住宿體驗。 ---我們竭誠為您服務，祝福您一切順利。 ---此致，---馨樂庭萊佛士坊服務公寓管理層

住宿方回覆: Dear PPM Tang,Greetings from Citadines Raffles Place Singapore.Thank you for taking the time to share your positive review. It is truly heartening to know that our serviced residence remains your preferred choice during your business trips to Singapore.We are delighted that the convenient location, with its proximity to many eateries, several tourist attractions and various public transport options, continues to enhance your stays. Your kind words about our facilities such as the communal laundry room, the coffee bar and in-room kitchenette are greatly appreciated.We are especially grateful for your compliment on our teams service approach. Our colleagues take pride in providing attentive yet unobtrusive service, ensuring that guests enjoy maximum privacy while having the convenience of do-it-yourself amenities. Your recognition will be shared with the team as it encourages us to continually deliver a welcoming and comfortable experience.It is our sincere hope that Citadines Raffles Place Singapore remains your accommodation of choice whenever your travels bring you back to our city-state. As always, we have truly enjoyed being of service to you and we look forward to welcoming you again.We are at your service and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: 親愛的客人：--新加坡馨樂庭萊佛士坊服務公寓全體同仁向您問好！感謝您對我們服務公寓的寶貴支持以及對您近期住宿體驗的評價。 --我們很高興您在我們這裡度過了一段愉快舒適的時光，並且喜歡我們設施的氛圍。 --我們很高興得知您覺得我們位置便利，靠近標誌性美食中心老八打、多個旅遊景點，萊佛士坊地鐵站距離公寓入口僅幾步之遙，非常方便，符合您的喜好。 --對於您對我們團隊成員的讚美，我們由衷地感到謙卑和感激，因為您的熱情讚美激發了每個人為服務他人的熱情。感謝您讓我們的團隊成員感到自己受到重視！ --我們非常高興能為您服務，並真誠地希望馨樂庭萊佛士坊服務公寓繼續成為您下次回到新加坡時的首選下榻之所。 --我們熱切期待您的再次光臨。 --我們隨時為您服務，祝您一切順利。 –感謝您的寶貴支持。 –誠摯的問候，－新加坡馨樂庭萊佛士坊服務公寓管理階層

住宿方回覆: Dear Valued Guest,--Thank you very much for staying at Citadines Raffles Place Singapore and for taking the time to share your kind feedback.--We are delighted to hear that you enjoyed the unforgettable view from our top floor. It is always a pleasure to know that our guests are able to take in and appreciate the unique surroundings from our property. –We are also pleased that our central location and convenient access to transportation, including the nearby subway and vibrant bar street, contributed to a comfortable and enjoyable stay.--Your satisfaction means a great deal to us, and your comments serve as valuable encouragement for our team to continue delivering a memorable experience to all our guests.--We look forward to the opportunity of welcoming you back in the near future.--Warm regards,The management of Citadines Raffles Place Singapore