新加坡馨樂庭來福士廣場飯店公寓的評論

住宿方回覆: Dear Valued GuestGreetings from Citadines Raffles Place Singapore.Thank you for your perfect rating and for sharing your wonderful feedback. As a serviced residence, we are thrilled to learn that you were very satisfied with the cleanliness of your apartment, the comfortable bedding, the quiet environment, and the convenient location near the MRT. We are also pleased that the dehumidifier helped make your stay even more comfortable.We sincerely appreciate your valued support and trust, and we are delighted to hear that you will consider staying with us again. Should you require any assistance for your future stay, please do not hesitate to reach out to us. Our team will be more than happy to assist you to ensure another enjoyable and seamless experience.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear as_fish,Greetings! Thank you very much for your thoughtful and detailed review of your recent stay at Citadines Raffles Place Singapore. We are delighted to know that you enjoyed our central location and that our serviced residence offered you the convenience and comfort you were looking for.It brings us joy to hear that you appreciated the peacefulness of your aprtment, the range of facilities such as the gym, swimming pool and self-service laundry room, as well as the beautiful Sky Garden which is indeed a hidden gem. We are also pleased to know our front desk team was able to communicate effectively and assist you during your stay.We have taken note of your comments regarding the room size and humidity, and we will share this with the relevant persons for review. With your recent experience, we sincerely hope our serviced residence will be your choice accommodation whenever your travels bring you back to our city-state, and that you will recommend us to your family and friends back home.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Xiaobaitang,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our great location and found the room spacious for Singapore.We apologise for any inconvenience caused by the difficulty in finding the entrance and the current renovation of the rooftop Sky Garden. We understand how these aspects may have affected your experience.We also take note of your comments regarding the laundry facilities and the waiting times. Please be assured that we will share your feedback with the relevant parties for their consideration as they review opportunities to enhance the guest experience.It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back.We are at your service, and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Linmuxiuzi,--Thank you very much for choosing to stay with us at Citadines Raffles Place Singapore, and for sharing such a detailed and thoughtful review of your experience.--We are truly pleased to hear that you enjoyed our central location in the Central Business District, with many of Singapore’s iconic landmarks, such as Merlion Park and Clarke Quay, just a short walk away. It is wonderful to know that you found the apartment clean, well-equipped, and comfortable, and that our amenities such as the in-room coffee and tea, drinking water dispenser, and cool air conditioning added to your overall satisfaction.--We also appreciate your kind words about our team’s service attitude. We are especially glad to know that you felt supported by staff members who could communicate in both Chinese and English, making your stay more seamless and welcoming.--It is great to hear that you had the opportunity to enjoy the sky garden on the seventeenth floor and the stunning views from the fifty-first floor. We are proud to offer spaces that allow our guests to relax while taking in Singapore’s beautiful skyline.--Your feedback means a great deal to us, and we hope to have the pleasure of welcoming you back again for another enjoyable stay.--Warm regards,--The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued Guest,--Thank you very much for staying with us at Citadines Raffles Place Singapore, and for taking the time to share your kind feedback.--We are delighted to hear that you enjoyed our excellent location, with the nearby subway entrance making travel around the city quick and convenient. It is also wonderful to know that you appreciated the modern design of our property and found great value in your stay with us.--Your kind words about our front desk team mean a great deal to us. We always strive to deliver warm, attentive service, and it is truly rewarding to hear that our efforts made a positive impression on your visit.--We are thrilled to know that you plan to stay with us again, and we very much look forward to welcoming you back for another excellent experience in the heart of Singapore.--Warm regards,--The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued Guest, --Greetings from Citadines Raffles Place Singapore! Thank you for choosing our serviced residence for your recent visit to our city-state. ---All of us are delighted you had a wonderful stay with us , and you like the ambiance of our apartments and our facilities. –We are heartened to learn you found our residence’s proximity to Merlion Park, several other tourist attractions, many eateries and various public transport options convenient and an added value to your stay. ---It brings us much joy to learn you will stay with us again and we shall do all possible to deserve your valued trust. --It has truly been our great pleasure and privilege to have been of service to you. –All of us earnestly look forward to welcoming you back and we truly hope you will find the opportunity to visit the 51st level Sky Garden on your next stay with us. –Kind regards,The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued Guest, --Greetings Citadines Raffles Place Singapore! ---Thank you for choosing our serviced residence for your recent holiday in Singapore and for taking the time to share this detailed and helpful review. --We are delighted you had an enjoyable and comfortable stay with us, and you like our residence’s strategic location in the CBD with easy accessibility to many eateries, nearby tourist attractions and public transport options convenient and ideal for your recent holiday here. ---All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. ---We are at your service, and we wish you well. --Kind regards, --The management of Citadines Raffles Place Singapore

住宿方回覆: 尊敬的客人，您好。 –--感謝您在新加坡馨樂庭萊佛士坊服務公寓後抽出時間分享您的回饋。 ---對於您在入住期間遇到的問題以及未能達到您的期望，我們深表歉意。 –--我們很遺憾聽到您在通風、公寓氣味以及整體服務體驗方面遇到的問題。 –--請放心，我們非常重視您的顧慮，並將與我們的團隊一起解決這些問題，以確保做出改進。我們的目標是為所有客人提供舒適愉快的住宿，對於我們未能滿足您的需求，我們深感抱歉。 –--對於您預訂的 22 平方公尺行政單間公寓的大小以及我們每週三次（週日和公共假期除外）的清潔安排給您帶來的失望，我們深表歉意。 ---請容許我們告知您，馨樂庭萊佛士坊服務公寓是服務式公寓，而不是飯店。因此，我們謙虛地承認我們的服務和設施與酒店提供的服務和設施有所不同。我們希望客人在確認入住之前了解我們不同的房型和客房清潔時間表，因為我們理解我們的客房和服務可能不適合某些客人的住宿要求或偏好，因此我們想在此解釋一下，關於客房的信息（包括相應客房的大小）已在攜程網站的我們酒店每個客房類別的登陸頁面上列出，有關清潔時間表的信息則列在“細程 - 其他規定”類別下。我們懇請您諒解。 ---我們希望您能重新考慮，並再次給我們機會，以便將來為您提供更好的體驗。 ---再次感謝您的回饋。 ---此致，---新加坡馨樂庭萊佛士坊服務公寓管理階層

住宿方回覆: Dear Valued Guest, --Greetings from Citadines Raffles Place Singapore! --Thank you for choosing our serviced residence for your recent holiday in our city-state. --We are thrilled to hear that you had a wonderful stay with us, and you like the ambiance of our apartments and facilities, and that you managed to visit the Sky Garden on the 51st level in our building during your stay. ---Your satisfaction is our top priority, and we are delighted that we exceeded your expectations. ---We appreciate your feedback and look forward to welcoming you back again soon! –We are at your service, and we wish you well. --Best regards, --The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued Guest, --Greetings! –Thank you for taking the time to share your detailed feedback following your stay at Citadines Raffles Place Singapore and for letting us know you enjoyed your stay with us. --We are delighted to hear that you appreciated our serviced residence’s central location due to its proximity to Merlion Park and Chinatown, convenient transportation options, and the breathtaking views from our Sky Garden on the 51st floor. --We apologize for any inconvenience you experienced with the breakfast offerings. Following your feedback, we assure you that we will share this information with the management of the restaurant which is a separate entity from our serviced residence so they can review their current breakfast menu for improvements. --We appreciate your suggestion and will certainly review our breakfast options to improve the quality and value for our guests. –We are glad you found the nearby Chinatown Complex Food Center a convenient alternative for dining. Our team is always available to provide recommendations and directions to nearby eateries to enhance your dining experience during your stay. –Thank you once again for your valuable feedback. --We truly enjoyed hosting you at our serviced residence and we look forward to welcoming you back for another enjoyable stay. –We are at your service, and we wish you well. –Best regards, --The management of Citadines Raffles Place Singapore

住宿方回覆: ear Valued Guest, -- Greetings! -- Thank you for taking the time to share your feedback following your stay at Citadines Raffles Place Singapore in our Studio Premier apartment. -- We are delighted to hear that you enjoyed the view of our city from the comfort of your apartment and discovered some of the hidden benefits of staying at our serviced residence. -- We sincerely apologize for the unpleasant smell in the refrigerator. Please be assured that we will trace the apartment you stayed in and carry out the needed corrective cleaning to ensure this does not happen again. -- We appreciate your suggestion regarding the provision of shaving tools and will consider adding a manual reminder during check-in to enhance our guests' convenience. -- We are also glad to hear that you found the cooking stove a valuable addition, even if it was not necessary for your short vacation. -- Thank you once again for your valuable feedback. -- All of us truly look forward to welcoming you back for another enjoyable stay. -- We are at your service and we wish you well. -- Best regards, -- The management of Citadines Raffles Place Singapore

住宿方回覆: Dear hawkwig, --Greetings from Citadines Raffles Place Singapore! --Thank you for taking the time to review your stay experience at our strategically located serviced residence. --All of us are delighted you had a pleasant stay, and you like our serviced residence’s location due to its proximity to many eateries, tourist attractions and various public transport options. –We are also pleased that you appreciated the design of our property. --We regret that the rainy weather prevented you from enjoying the rooftop Sky Garden on the 51st floor and the beautiful night view of Singapore. ---We sincerely apologize for the inconvenience you experienced with the room cleaning service. Your comments have been noted, and we will address this with our housekeeping team to ensure more timely and efficient service in the future. --We appreciate your understanding and hope to have the pleasure of welcoming you back soon, under better weather conditions, so you can fully enjoy all the amenities we have to offer. –We are at your service, and we wish you well. ---Kind regards, --The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Valued Guest, --Greetings! --Thank you for your wonderful review and for choosing to stay with us at Citadines Raffles Place Singapore. --We are delighted to hear that you and your lovely family enjoyed the spaciousness of our two-Bedroom Premier apartment and found it comfortable for everyone. It is great to know the large French windows and views added to the enjoyment of your stay. --All of us value customer satisfaction as a top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. –With your experience staying with us, we sincerely hope Citadines Raffles Place will be your choice accommodation whenever you and your lovely family are back in Singapore, and you will also recommend us to your family and friends. –Thank you for giving us the great pleasure and privilege of having been of service to you and your lovely family, and we truly look forward to welcoming all of you back. ---We are at your service, and we wish your family and you well. ---Kind regards, ---The management of Citadines Raffles Place Singapore

住宿方回覆: Dear Germangor,Greetings from Citadines Raffles Place Singapore.Thank you very much for sharing your perfect rated review following your recent stay with us. All of us are delighted to know that you enjoyed your stay at our serviced residence located in the heart of the Central Business District, with its proximity to many eateries, several tourist attractions and convenient public transport options. We sincerely hope you enjoyed sampling the local hawker fare at Lau Pa Sat, our iconic conserved food centre.We are especially grateful for your kind words about our team. It is wonderful to hear that their friendly and attentive service made your stay more enjoyable. Our colleagues take great pride in providing personalised and thoughtful assistance to every guest, and your recognition will serve as an encouragement for them to continue delivering exceptional service.We are also pleased to know that you found the property clean and comfortable, adding to your overall positive experience. We sincerely look forward to welcoming you back to Citadines Raffles Place Singapore for another memorable stay.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore