KēSa House, 無限系列的評論

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your recent stay at KeSa House by The Unlimited Collection. We are delighted to know that you enjoyed our excellent location, the convenience of nearby attractions and dining options, as well as the warm and friendly service provided by our team.At the same time, we sincerely appreciate your constructive feedback regarding the condition of the room, the absence of a vanity mirror, the bathroom lighting, sound insulation, and the drainage in the bathroom. We understand how these aspects can impact overall comfort, particularly for guests with sensitive hearing, and we will share your observations with the relevant teams as we continuously seek ways to enhance our guest experience.We are also very sorry for the inconsistency you encountered with housekeeping during your stay, including the oversight in removing used towels and the incomplete replenishment of fresh towels. While we are grateful that you brought this to the attention of our Front Office team, we recognize that this should not have occurred, and we apologize for the inconvenience caused.Thank you once again for your balanced and thoughtful feedback. We are pleased that the strengths of our location and service left a positive impression, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable stay in the future.Warm regards,The KeSa House Team

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的精彩點評。我們很高興聽到您如此積極的入住體驗。然而，您的評論似乎針對的是另一家酒店，因為您評論中提到的可欣賞雙子星大樓美景的屋頂泳池並非新加坡KeSa House by The Unlimited Collection的特色。儘管如此，我們仍然非常感謝您對我們熱情周到的服務、整潔的環境、便利的設施以及細緻入微的關懷給予的讚揚。聽到賓客留下難忘的入住體驗，我們倍感鼓舞。如果您未來有機會再次來到新加坡，我們誠摯地邀請您入住KeSa House by The Unlimited Collection。我們位於充滿活力的恭錫街，飯店的設計靈感源自於新加坡傳統文化，完美融合了舒適的住宿環境、濃鬱的本地風情，並可輕鬆前往新加坡眾多文化和美食景點。我們期待有機會接待您，為您打造一段難忘的新加坡之旅。此致，KeSa House團隊

住宿方回覆: Dear Valued Guest,Greetings from KeSa House by The Unlimited Collection and welcome back!Thank you for your continued support and for choosing to stay with us again. We are truly grateful to have you as a returning guest, and it is always a pleasure to welcome you back to our boutique hotel housed within a thoughtfully restored 1950s conserved heritage building.We are delighted to know that you continue to appreciate the cleanliness and upkeep of the property, as well as the unique blend of our heritage exterior with modern interior comforts. It is also wonderful to hear that you find the shared kitchen facilities convenient and enjoy the homely touch they provide. Our location in the heart of Chinatown, within easy reach of Outram Park MRT station, is indeed something many of our guests value for its convenience and accessibility.Your kind words and ongoing support mean a great deal to our team, and we are truly pleased that KeSa House continues to be your preferred choice when visiting Singapore.All of us earnestly look forward to welcoming you back and be of service to you again.We are at your service and we wish you well. Kind regards,The KeSa House Team

住宿方回覆: Dear Valued Guest,Warmest greetings from KeSa House by The Unlimited Collection.Thank you very much for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to know that you found the check in process quick and convenient, and that you were pleased with the overall cleanliness and hygiene of the property.It is also gratifying to learn that you appreciated our convenient location within walking distance of the mass rapid train station, as well as the nearby convenience stores and restaurants. Being situated in a vibrant neighbourhood with easy access to transportation and dining options is something many of our guests value.We appreciate your candid comment regarding the room size. As a conserved heritage property, our rooms are thoughtfully designed to optimise comfort within the architectural limitations of the building. We understand that space preferences may vary, and your feedback is important to us as we continually seek ways to enhance the guest experience.Thank you once again for your balanced review and for choosing to stay with us. We truly look forward to welcoming you back for another pleasant and comfortable stay in the future.Warm regards,The KeSa House Team

住宿方回覆: 尊敬的Silver_Fox：非常感謝您選擇入住新加坡羅​​卓馨樂庭酒店，並抽出寶貴時間分享如此精彩的評價。我們很高興得知您在Kesa House度過了愉快的時光，並認為我們的酒店現代時尚、溫馨舒適。得知我們的客房滿足了您的所有期望，甚至超出預期，並且您覺得酒店環境乾淨整潔，我們深感欣慰。我們的團隊一直以提供熱情周到的服務而自豪，您的好評讓我們倍感榮幸。我們也很欣慰地看到，我們便利的地理位置，毗鄰咖啡館、酒吧、餐廳以及便捷的交通網絡，為您的入住體驗增添了光彩。得知您在入住期間無需租車，我們感到非常欣慰。非常感謝您的高度評價。我們期待您下次光臨，再次享受美好的入住體驗。如果您下次入住需要任何協助，請隨時與我們聯繫。謹致問候，新加坡羅卓馨樂庭酒店管理層

住宿方回覆: Dear Chenzaoa,Warm greetings from KeSa House by The Unlimited Collection, and thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear that you found your accommodation generally clean and tidy and that our location provided convenient access to transportation. It is also encouraging to know that our team made a positive impression with their friendly service.We sincerely apologize for the noise disturbance on your first night and for any inconvenience caused by the soundproofing. We understand how important a peaceful environment is for a comfortable stay. Your feedback has been shared with our team as we continue to explore ways to further enhance the guest experience.Regarding your comment about language support, we regret any difficulty caused by the absence of Chinese-speaking staff and appreciate your understanding. We will continue to strive to make all guests feel welcomed and supported during their stay.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable and restful stay in the near future.--Warm regards,The KeSa House Team

住宿方回覆: Dear Valued Guest,--Warm greetings from KeSa House by The Unlimited Collection.--Thank you very much for taking the time to share your recent experience with us. We are pleased to hear that you enjoyed our central location in the heart of Chinatown, and that the character and charm of our public spaces left a positive impression.--We are glad that you appreciated the added touches such as the self-service coffee, tea, and cookies, as well as the thoughtful amenities provided in your room. While we understand that the room size may not have fully met your expectations, we are pleased that you still found it well-equipped and suitable for a restful stay.--KeSa House is designed to offer a unique boutique experience within a heritage setting, and we are grateful that you recognised the value we strive to provide. Your feedback is important to us, and we will continue to refine our guest experience while honouring the charm of our conserved property.--We sincerely thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.--Warm regards,The KeSa House Team

住宿方回覆: Dear Zhangzhangzhangdapiaoliang,--Warm greetings from KeSa House by The Unlimited Collection.--Thank you for taking the time to share your recent experience with us. We sincerely appreciate your feedback, as it provides us with valuable insight into areas where we can improve to better serve our guests.--We are truly sorry to learn that your stay was disrupted by noise disturbances and that the soundproofing of the property did not meet your expectations. Please accept our deepest apologies for the inconvenience caused. We understand how important a peaceful environment is for rest and relaxation, and it is regrettable that we fell short in delivering the comfort you deserved.--Your comments regarding the noise from other rooms, hallway activity, and cleaning operations have been taken seriously. We have shared your observations with the management and housekeeping teams. --At KeSa House, we take great pride in offering a unique and thoughtfully designed space that blends heritage charm with contemporary comfort. However, we acknowledge that aesthetic appeal must go hand in hand with functionality, and your feedback will help us to strike that balance more effectively.--We truly value your perspective and hope you might consider giving us another opportunity in the future to provide you with a more restful and enjoyable experience.--Warm regards,The KeSa House Team

住宿方回覆: 親愛的여행여행여행，非常感謝您抽出寶貴時間分享您最近在KeSa House by The Unlimited Collection的入住體驗。我們很高興得知您覺得我們地理位置便利，靠近牛車水和麥士威地鐵站。 KeSa House坐落於充滿活力的歷史街區中心地帶，這正是它的一大亮點，我們很高興它提升了您的入住體驗。同時，我們也十分感謝您坦誠地回饋了附近地鐵線的噪音和震動，以及淋浴區略顯緊湊的設計。我們理解每位客人對噪音的敏感度和舒適度各不相同，對於這些可能給您帶來的不便，我們深表歉意。請放心，您的意見對我們至關重要，我們已將其回饋給相關團隊，我們將持續尋求提升客人體驗的方法。感謝您客觀公正的評價，也感謝您向計劃白天外出探索城市的旅客推薦我們的酒店。我們的目標是提供精心設計、兼具價值與風格的住宿，您的回饋有助於我們持續改善服務。 ——再次感謝您選擇KeSa House。我們期待您下次來新加坡時再次入住，或許我們會為您安排一間更符合您對空間和安靜需求的房間。此致，KeSa House團隊

住宿方回覆: 親愛的nrl，您好！我們是KeSa House by The Unlimited Collection。感謝您在入住我們的高級客房後，請抽出寶貴時間分享您的詳細評價。我們很高興得知您從入住到退房的整個過程都非常順利，我們的團隊也讓您感到賓至如歸，並在整個入住期間給予了您周到的指導。非常感謝您對我們團隊的讚揚，我們一定會將您的評價轉達給團隊成員。我們相信，他們得知自己細緻周到的服務對您的第一印象和整體入住體驗產生了積極的影響後，一定會感到非常欣慰。我們很高興得知您喜歡我們的客房，包括露台陽台，並認為房間的空間、清潔度和設施都符合您的入住需求。我們也感謝您對智慧電視和電梯噪音的回饋，這些寶貴的意見將幫助我們提升賓客體驗。得知我們的廚房和休息區、露台以及位於繁華唐人街的便利位置都為您的入住增添了樂趣，我們感到非常榮幸。您的推薦對我們意義重大，我們非常高興您願意再次光臨。我們期待您再次光臨凱薩之家，為您帶來另一個難忘的入住體驗。我們將竭誠為您服務，祝福您一切順利。此致，凱薩之家團隊

住宿方回覆: Dear Valued Guest,--Warm greetings from KeSa House by The Unlimited Collection.--Thank you very much for sharing your recent stay experience with us. We are truly pleased to know that you enjoyed our vibrant location in the heart of Chinatown, especially being right at the popular Dongya photo spot. It is wonderful to hear that you found our concept cozy, and appreciated the communal spaces such as the lounge, shared kitchen, and balcony.--We are also glad that you found your room to be cost-effective and that our team was able to assist with your request for amenities. Your kind feedback encourages us to continue delivering warm, personalised service to all our guests.--At the same time, we truly value your honest comments regarding the areas where your experience could have been improved. We sincerely apologise for the inconvenience caused by the sound levels, and we understand how this may have impacted your rest. Please be assured that your feedback regarding soundproofing and amenity availability has been shared with our team as part of our ongoing efforts to enhance guest comfort.--As KeSa House embraces a unique living concept in a heritage setting, we understand that it may appeal more to younger travellers seeking an authentic and vibrant cultural experience. Nonetheless, we aim to create a welcoming environment for guests of all ages, and we are committed to making continual improvements based on valuable feedback like yours.--Thank you once again for staying with us. We truly hope to have the opportunity to welcome you back in the future for an even more enjoyable visit.--Warm regards,The KeSa House

住宿方回覆: 尊敬的tabinokiroku：——非常感谢您选择入住KeSa House by The Unlimited Collection，并与我们分享您美好的入住体验。——我们很高兴得知您喜欢我们酒店便利的地理位置，毗邻欧南园站和牛车水站。便捷的交通连接让您轻松前往新加坡各大景点，也让您的新加坡之旅更加愉快，我们很高兴这为您的观光体验增添了光彩。——我们也十分欣慰地得知您喜欢三楼的房间，特别是天窗和充足的自然光线。我们始终致力于营造温馨舒适的氛围，您的赞美之词让我们倍感荣幸。——我们期待您下次来新加坡时再次入住KeSa House by The Unlimited Collection。——此致，KeSa House团队

住宿方回覆: Dear Valued Guest, Thank you for choosing to stay at KeSa House by The Unlimited Collection and for taking the time to share your experience.We are pleased to hear that you found the bed comfortable and the location convenient, with easy access to both Outram Park and Chinatown stations. It is also wonderful to know that you enjoyed the clean and spacious shared spaces such as our communal KeSa Kitchen, Nordaq water dispenser and living area. These are thoughtfully designed to offer our guests additional comfort and flexibility throughout their stay.For your future visits, you may wish to consider our Premier rooms, which offer a more generous layout and may better suit your preferences for space and comfort. We sincerely hope to welcome you back again to KeSa House in the near future.We are at your service and we wish you well.Kind regards,The KeSa House Team

住宿方回覆: Dear Lalaxiaorener,--Thank you very much for staying with us at KeSa House by The Unlimited Collection, and for taking the time to share your thoughtful feedback.--We are delighted to hear that you enjoyed our convenient location in the heart of Chinatown, just steps away from the Maxwell Mass Rapid Transit station, bus stops, and a variety of local dining options. It is wonderful to know that our vibrant neighbourhood added to the ease and enjoyment of your stay.--We truly appreciate your kind words about the design and transformation of our heritage shophouse. While the rooms are compact, it is heartening to hear that you found the space cozy and well-utilised. –Our team takes great pride in preserving the charm of the original architecture while creating a comfortable and welcoming environment for our guests.--Thank you once again for your kind review. We hope to have the pleasure of welcoming you back to KeSa House in the near future.--Warm regards,--The KeSa House Team