新加坡史蒂芬諾富特飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our tranquil rooms, comfortable amenities, and the convenient location. Our team takes great pride in providing attentive service, and it is wonderful to know their warm and genuine hospitality left a positive impact on your experience. We look forward to welcoming you back on your next visit to Singapore.Best regards,Guest Experience Team

住宿方回覆: Dear Valued Guest,We are deeply sorry for the distressing experience you and your daughter encountered during your stay. We are taking this matter very seriously and are currently in discussion with the booking agent to address your concerns directly. Please be assured this is being reviewed.Thank you for bringing this to our attention, and once again, please accept our sincere apologies for the distress and inconvenience caused.Yours sincerely,Guest Experience Team

住宿方回覆: 尊敬的賓客，感謝您對本次入住體驗的回饋。對於您夜間因床單更換和服務延誤而遇到的不便，我們深表歉意。您的意見對我們至關重要，我們的團隊已根據您的要求進行了處理。我們向您保證，在將房間分配給下一位賓客之前，我們會更換床單。飯店絕不會因更換床單而降低衛生標準。感謝您在我們更換床單期間的理解和耐心等待。此致，賓客體驗團隊

住宿方回覆: Dear Valued Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear you enjoyed our convenient location and the accessibility to local attractions. It is wonderful to know that you also found value in our complimentary shuttle service. Best regards,Guest Experience Team

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your positive experience at Novotel Singapore on Stevens. We are delighted to hear you found our front desk staff to be helpful and our facilities met your expectations. It is wonderful to know you enjoyed the spacious and comfortable room, as well as the convenience of our complimentary shuttle service. Your feedback is greatly appreciated, and we hope to welcome you back in the future.Best regards,Guest Experience Team

住宿方回覆: Dear Valued Guest,Thank you for sharing your wonderful experience at Novotel Singapore on Stevens. We are thrilled to hear that you appreciated our convenient location, cleanliness, and comfortable bedding. It is also wonderful to know that our front desk staff and housekeeping were able to provide you with attentive service. We are happy to know our breakfast appealed to your taste. We look forward to welcoming you back on your next visit and appreciate your strong recommendation.Best regards,Guest Experience Team

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to know you found our check-in and check-out team friendly and helpful despite the language barrier. Your kind words will certainly be shared with them.We are sorry to learn that the room did not meet your expectations. Our room images are intended to represent each room category, although the layout and furnishings may vary slightly. We apologise if this was not communicated clearly and understand your disappointment.We also appreciate your comments regarding the bathroom design and understand your concerns about safety, especially when travelling with a child. Please be assured that your feedback is being reviewed as we continue to enhance our guest experience.Thank you for giving mention on our complimentary shuttle service. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Guest Experience Team

住宿方回覆: Dear Valued Guest, Thank you for your wonderful feedback and for taking the time to share your experience with us!We are delighted to hear that you found our hotel well-managed, clean and tidy, and that our service lived up to your expectations. Your kind words are a great encouragement to our entire team, and we are especially pleased that we were able to deliver the quality and hospitality you have come to expect.We look forward to welcoming you back to Novotel Singapore on Stevens for another excellent stay.Best regards,Guest Experience Team