I recently stayed at this hotel and found that while it has some positive aspects, there is definitely room for improvement.
The biggest advantage is its great location, which made it easy to explore the area. The rooms, although quite old, were at least clean and well-maintained. However, the service felt a bit distant and not particularly warm, which made the stay less welcoming than expected.
One major downside was that the rooms are very poorly soundproofed. I could hear noise from the beach and neighboring rooms.
The breakfast buffet had a decent selection, but unfortunately, some of the food was cold when it should have been hot. This was a bit disappointing.
Overall, the hotel is okay for a short stay, but with some renovations and improved service, it could be much better.
翻譯
住宿方回覆: Thank you Martusia for having taken the time to send us a detailed feedback of your stay. As we were just opening the resort, which is why our rates were so low, there was a lot of area that we had to improve and your feedback helped us to do so. I am now happy to say that our service, breakfast and facilities all have ! We hope you come visit us again to witness our improvements yourself ! All the best to you, ~SoonNoeng Team
Je décommande !
1) Les blattes dans le lit
2) Il n’y a pas d’eau chaude
3) La patronne est désagréable
4) La propreté de la plage de l’hôtel est pleine de déchets plastiques des clients… cautionnée par la patronne, on n’a même pas ramassé les déchets et elle a rigolé !!!!!
翻譯
住宿方回覆: Dear guest,We are very sorry you had a bad experience at the previous Soonnoeng Resort. I am happy to say that the place is under new management and that our entire team is dedicated to providing our guests with the best experience possible. This includes a spotless beach, a hot centralized water system and absolutely no cockroaches !All the best from Soonnoeng Resort Team !
Customer service was very good but the amenities is a bit old and water level was very low.
翻譯
Hi
海景豪華別墅(特大床)
入住於 2024 年 4 月
夫妻/情侶出遊
134 則評論
5.0/5
超棒
發布於 2024 年 6 月 24 日
Perfect place to stay for holiday, I will suggest you all to book in this resort , the location is nice nice beach , clear water , and it’s not near noisy area
翻譯
Sitravel
入住於 2024 年 12 月
與好友旅遊
7 則評論
5.0/5
超棒
發布於 2025 年 1 月 16 日
Excellent le personnel est aux petits soins c’est très plaisant
翻譯
住宿方回覆: Dear Sirine,Thank you for your kind words for our caring and hard-working staff. It was our pleasure to welcome you at the new SoonNoeng Resort in one of our Family Gardenview rooms. All of us here wish you the best and hope to welcome you again !~SoonNoeng Team
Per Johan Kevin
海景豪華別墅(特大床)
入住於 2024 年 1 月
夫妻/情侶出遊
65 則評論
5.0/5
超棒
發布於 2024 年 2 月 22 日
Stayed here several times and will come back next year again. Amazing stay and if you can get a room at the pier the experience is even better :)!