國王領地岩景飯店

我是一名經常旅行的人，當我看到他們的一項優惠時，我很想嘗試這家酒店。我打電話給酒店並檢查了他們的空房情況並進行了臨時預訂。然後我確認了報價並付款並要求他們發送預訂確認訊息。 我已經嘗試了三天才從他們那裡得到預訂確認！但仍然沒有成功。我經常旅行，發送預訂確認通常只需幾分鐘。我很驚訝為什麼他們要花幾天時間才能發送簡單的預訂確認訊息。過去3天我已經打了10多通電話要求預訂。此外，令我驚訝的是，我發現最後幾次撥打固定電話的電話都被故意接聽並取消。 （這是我許多旅行中的第一次）。 而且，我有一種感覺，第一個接受預訂的女代理商很無能。她的英語不好，所以我用僧伽羅語和她說話。每當我詢問預訂情況時，她都會回覆說很快就會發送。但前三天它從未出現過。真是浪費時間！ 最後在第四天，另一位預訂主管接了電話，並向我發送了不同日期的預訂。我試著打電話要求他們改正。但酒店從未接聽他們的任何電話。 所以我最後決定取消預訂。 我確信他們在某個地方犯了錯！所以才會有這樣的反應！ 我以前見過酒店犯過錯誤，但優質酒店總是盡力彌補，通常會嘗試與顧客核實並糾正。這是員工素質不足和缺乏培訓的好兆頭。如果工作人員在您到達之前就如此疏忽和粗魯，我很高興我沒有去那裡找出答案！

帶按摩浴缸的房間很棒。這是這家酒店除了員工之外唯一的優點。房間其實是豪華房，但水壓不太好。另外，按摩浴缸的效果也不是很好。我們的第一個晚上就洩漏了。 游泳池根本看不到風景，淋浴和水設施根本無法使用。幾塊泳池瓷磚也被打破，泳池裡有很多青蛙。而且它也沒有正確清潔。連拍好看照片的地方都沒有。他們有足夠的空間，但維護不當。景觀美化為零。無線網路也很糟糕，食物是我們在任何酒店嘗試過的最糟糕的。不要被有關食物的正面評論所迷惑。我很確定他們以前沒有嘗試過星級酒店。菜單很糟糕。其實沒有什麼可以選擇的。菜單需要改變，只有當地食物還可以。除此之外義大利麵很糟糕。我吃了肉醬義大利麵，但它根本不是肉醬。他們只是給我上了牛肉和番茄片麵條‍♂️ 最糟糕的是我們透過另一個應用程式以折扣價預訂了全膳酒店。管理層拒絕為我們提供英式早餐，因為我們是打折預訂的。根本沒有提到任何地方。以不同的方式對待不同的顧客也是很糟糕的。 唯一的一線希望是 Shehara，她盡力讓我們度過一個愉快的假期，但這是一個災難性的假期。 我要再說一次的是，不要被圖片或正面評論所迷惑

Comfortable well appointed rooms , but that’s it. Despite several emails they had not adhered to our request for a triple room. The food was probably the worst we’ve ever had in any resort/ hotel anywhere in the world. The restaurant can only be accessed by climbing a very steep flight of stairs. Being disabled, this was impossible . I was told that the food could be brought to the room at an additional charge of Rs 1000 each meal! There was no pool attendant and the shower and water feature at the pool did not work. There was no way to communicate with the staff from the room. No phone. We were given a daily menu with 3 choices for each meal. There was no a la carte menu. For someone who cannot eat carbs, there were no options available. Dessert was a tiny square of “Crème caramel” made from a packet ! Disgusting ! Indeed a great shame for a hotel with so much potential.

We stayed at The King’s Domain last December and had an absolutely wonderful experience. We stayed there two nights. They took care of us from the moment we arrived to the hotel, it made our experience extremely pleasurable not having to worry where to go. When we arrived we were welcomed with fresh drinks to refresh us. We were then brought to our beautiful room that was large, spacious and modern. We got to experience the private jacuzzi. Their service, kindness and meals are superb. They gave us safari experience to Minneriya. Cannot recommend this hotel enough we would come back.

Enjoyed a wonderful 2 night stay at Seerock The King's Domain with my wife. The service was top notch, and the crew, specially Mr. Dilshan, was friendly and attended to all our needs. The food was excellent, rooms were good, and the Jacuzzi was a highlight. A calm and pleasant environment. Highly recommended.