尼塔沃豪華飯店(Nita by Vo Luxury Hotel)

Must be a great hotel at its prime. It showed its age. Most disappointing was the lack of basic good services. the booking was for a double beds room. There was no room with double beds so another room was offered at checking initially free of charge but after another about an hour I received a call in the room and was told i had to pay for 2 rooms. After further discussion the management offered to add another bed but had to wait for another hour which would be passed 10 PM night. Passing my sleep time! because there was no staff to check the booking and got the room ready, then because there was only receptionist available and had to bring extra staff back to add bed! Online booking still showed room double bed available after 10:30 PM. There were unoccupied rooms. Just cost them extra for electricity and changes of towels and sheets. Rather losing the good wills and got a poor review.

Great location, very helpful concierge, we loved our room (spacious and well appointed).

As a first time traveler to Siem Reap, Cambodia, I had an excellent time at this hotel. They offered airport pick up and drop off and provided customized customer service. For instance, Chan went out of his way multiple times to ensure l had a great experience. I told him about my interest in their spa services and he was able to book someone for me within a few hours when back from my tour as an example. Would recommend this hotel and would stay again. Also, close to the Angkor Wat temple.

元々は小さい部屋でしたがスイートルームに無料で変更してくれたり、アンコールワット以外の観光場所を詳しく知らなかったけれど、旅行プランを一緒に考えてトゥクトゥクまでチャーターしてくれました！また、飛行機の時間が少し遅い時間だったので12時のチェックアウトでは暇を持て余してしまうとこでしたが、レイトチェックアウトを無料にしてくれたりとおもてなしのサービスが素晴らしかったです。またカンボジアを訪れた際にはここに泊まりたいと思います！