吳哥塔拉飯店的評論

住宿方回覆: Dear value guest,Warm greetings from Tara Angkor Hotel!Thank you very much for taking the time to share your recent experience with us. We are truly delighted to hear that you enjoyed our rich and varied breakfast offerings, as well as the helpful and attentive service provided by our staff. Your kind words are greatly appreciated and will be shared with the team as a source of encouragement.At the same time, we sincerely apologize for the areas where we fell short of your expectations, particularly regarding the room cleanliness and the condition of the bathroom and air conditioning. Please be assured that your feedback has been forwarded to our housekeeping and maintenance teams for immediate attention and improvement. We are committed to providing a comfortable and pleasant stay for every guest, and your comments help us to do better.We are glad to know that you still found value in your stay and would recommend our hotel to others. It was truly a pleasure having you with us, and we hope to welcome you back again in the near future with an enhanced experience.With warm regards,Bunthorn

住宿方回覆: 尊敬的貴賓，您好！我們是塔拉吳哥酒店，在此向您致上誠摯的問候。感謝您抽出寶貴時間與我們分享您的回饋。我們非常珍惜您作為回頭客的忠誠，對於您此次入住未能達到您以往在我們酒店體驗到的高標準，我們深表歉意。對於您在前台遇到的服務問題，我們深感遺憾。請您放心，我們非常重視您的回饋，並已將您的意見回饋給我們的團隊，以便他們進行評估並透過進一步的培訓加以改進。提供熱情、周到、尊重的服務是我們的首要任務，對於您此次入住期間未能達到您的期望，我們深表歉意。關於噪音幹擾、客房舒適度和電視品質等問題，我們深感抱歉，並已將這些問題回饋給管理層和技術團隊，以確保立即改進並提升您的整體入住體驗。感謝您一直以來對我們酒店的信任，我們期待您再次光臨，讓我們有機會重新贏得您對我們服務和熱情款待的信任。如果您打算再次造訪暹粒，請隨時直接與我聯繫，我將親自確保下次的住宿更加舒適愉快。再次感謝您寶貴的回饋。此致，Bunthorn 管理團隊

住宿方回覆: Dear LIU, XUANQI,Thank you for taking the time to share your feedback following your recent stay with us.We're delighted to hear that you enjoyed our convenient location and appreciated the added value of our swimming pool and complimentary breakfast. It's wonderful to know that our hotel provided you with a comfortable and affordable base for exploring Angkor Wat.While we understand your comments about the hotel's style, we hope the charm and service of our property contributed positively to your overall experience. Your feedback is truly appreciated and helps us continue to improve.We look forward to welcoming you again on your next visit to Siem Reap.Best regards,Bunthorn

住宿方回覆: 親愛的Elena Avakova女士，感謝您抽出寶貴時間與我們分享您的美好評價。我們很高興得知您入住愉快，我們的團隊在您入住期間為您提供了周到的服務。您對我們員工友善態度的讚賞對我們意義重大，因為我們始終致力於確保每位賓客都能感受到賓至如歸的溫暖和貼心的照顧。我們期待未來再次歡迎您光臨，享受另一個愉快的入住體驗。此致，敬禮！ Bunthorn

住宿方回覆: Dear Valued Guest,Warm greetings from Tara Angkor Hotel.Thank you very much for sharing your feedback following your recent stay with us. We truly appreciate your kind comments regarding our convenient location and the friendliness and helpfulness of our team. Your recognition means a great deal to us.Please accept our sincere apologies for the inconvenience caused by the maintenance issue in the bathroom. Kindly be assured that your comment has been shared with our Engineering team for immediate inspection and corrective action. Maintaining the comfort and quality of our facilities is a top priority, and your feedback helps us improve.We genuinely value your observations and hope to have the opportunity to welcome you back for an even more comfortable and enjoyable experience in the near future.With kind regards,Bunthorn

住宿方回覆: Dear XIA/QIAN,Thank you very much for taking the time to share your wonderful feedback with us.We are delighted to hear that you enjoyed our spacious and well-equipped facilities, as well as the cleanliness and comfort of your stay. It is also great to know that our convenient location next to one of the largest supermarkets in Siem Reap added value to your visit.We are especially pleased that you enjoyed our breakfast selection, including both Western dishes and pho. Your kind comments truly encourage our team to continue delivering excellent service and memorable experiences.We sincerely appreciate your support and hope to have the pleasure of welcoming you back again soon.Best regards,Bunthorn

住宿方回覆: Dear value guest, Thank you for leaving us a 5-star review on Trip.com. We much appreciated for your high praise and are ecstatic that your stay with us was a memorable one. We are happy to hear that you enjoyed our facilities and accommodation. Our team continually strives to provide quality service, and feedback like yours motivate us to keep going. We hope to have the pleasure of welcoming you back in the future. Tara Angkor Hotel ,Bunthorn

住宿方回覆: Dear Valued Guest,Warm greetings from Tara Angkor Hotel.Thank you for taking the time to share your kind words with us. We are truly delighted to hear that you had a very satisfying stay and enjoyed your experience at our hotel.Your positive feedback serves as a great motivation for our team to continue delivering excellent service and memorable experiences to all our guests.We sincerely look forward to welcoming you back to Tara Angkor Hotel on your next visit to Siem Reap.With kind regards,Tara Angkor Hotel Management Team

住宿方回覆: 親愛的賓客， 感謝您在 Trip.com 上給我們留下 5 星評價。我們非常感謝您的高度評價，並很高興您在我們這裡度過了一次難忘的時光。我們很高興聽到您喜歡我們的設施和住宿。我們的團隊不斷努力提供優質的服務，像您這樣的回饋激勵我們繼續前進。我們希望將來能有幸歡迎您再次光臨。文通塔拉吳哥飯店

住宿方回覆: 親愛的尊貴客人， 感謝您在 Trip.com 上給我們留下 5 星評價。我們非常感謝您的高度評價，並很高興您在我們這裡度過了一次難忘的時光。我們很高興聽到您喜歡我們的設施和住宿。我們的團隊不斷努力提供優質的服務，像您這樣的回饋激勵我們繼續前進。我們希望將來能有幸歡迎您再次光臨。文通塔拉吳哥飯店

住宿方回覆: Dear Value guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed the cleanliness of our rooms and the quality of our breakfast offerings. Your kind words are truly appreciated by our team.Regarding the additional charge for children aged 5 and above, we understand your concern. Please allow us to clarify that this policy is in place to help cover the costs associated with breakfast and other amenities provided during the stay. We do our best to communicate this in advance through our booking channels and at check-in, and we apologize for any inconvenience this may have caused.Your feedback is very valuable to us, and we will continue to review our policies to ensure a fair and enjoyable experience for all our guests.We hope to welcome you and your family back again in the future.Warm regards,Bunthorn

住宿方回覆: 親愛的 BEO，感謝您在 Trip.com 上給我們留下評論。我們非常感謝您的高度讚揚，並很高興您在我們酒店度過了一次難忘的時光。我們很高興聽到您喜歡我們的設施和住宿。我們的團隊始終致力於提供優質服務，您的回饋激勵我們繼續前進。我們希望將來能再次歡迎您。塔拉吳哥酒店,本索恩

住宿方回覆: Dear Valued Guest,Warm greetings from Tara Angkor Hotel.Thank you for taking the time to share your kind words with us. We are truly delighted to hear that you had a very satisfying stay and enjoyed your experience at our hotel.Your positive feedback serves as a great motivation for our team to continue delivering excellent service and memorable experiences to all our guests.We sincerely look forward to welcoming you back to Tara Angkor Hotel on your next visit to Siem Reap.With kind regards,Tara Angkor Hotel Management Team

住宿方回覆: Dear Bong Samnang,Thank you very much for your kind words and for taking the time to share your experience. We're delighted to hear that you found our hotel clean and conveniently located near Angkor Wat.It was a pleasure to have you as our guest, and we hope to welcome you back again in the near future for another enjoyable stay.Best Regards,Bunthorn