巔峰精英精品飯店的評論

住宿方回覆: Dear Ruilongjiandan,Warmest greeting from Peak Elite Boutique. Please allow me an opportunity to formally introduce myself, my name is Noren Roattana and I am the General Manager at Peak Elite Boutique.I am writing this letter to express our sincere regret regarding the negative experiences you and your wife encountered during your recent stay with us. We highly appreciate you taking the time to provide your feedback for us, as it is invaluable in helping us to identify and address the areas for our improvement.We deeply apologize and extremely sorry for the issue you and your wife experienced and please be assured that we are treating your feedback with the greatest important. In addition to this, we have seriously taken actions to prevent the issues and the incident to happen again in the future as below:• We have mandated retraining sessions for our Housekeeping personnel to ensure all the bed sheet and other linen are properly inspected and replaced as necessary.• We also conducted retraining program for our Front Desk personnel in order to ensure and reinforced the importance of professional conduct and personnel duties.• We have also commenced a comprehensive investigation and reviewed to maintain all the safety standard and guideline are in place for all of our facilities and will implement all necessary measures to prevent similar occurrences in the future.We acknowledge that your experience at our hotel fell far short of acceptable standards and how frustrating it can be. With Our commitment to ensuring you and your wife have a better experience, we hope that you will consider giving us another opportunity to provide you with the high standard of service you deserve. Yours Sincerely,Noren Roattana (Mr.)General Manager