住宿方回覆: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the lack of an elevator. We understand how challenging it can be to carry luggage to the 4th floor, especially for those with mobility issues.Your comfort is important to us, and we are actively exploring solutions to improve accessibility for all our guests. In the meantime, our staff is always available to assist with luggage upon request.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards,The Angkor Sand Team
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Cinichengyibeigaiyonghuzhuce
特大床房
入住於 2024 年 10 月
獨自出遊
11 則評論
5.0/5
超棒
發布於 2024 年 10 月 18 日
很有設計感的酒店
住宿方回覆: 謝謝您的好評!我們很高興您喜歡酒店的設計風格。期待再次為您提供優質的服務!
匿名用戶
高級特大床房
入住於 2025 年 1 月
與好友旅遊
1 則評論
1.7/5
發布於 2025 年 1 月 10 日
Unclean room and stains on the bedsheet with dust everywhere in the room. The room has very little privacy and security with everyone being able to see the inside of the room due to the large volume of glass windows without proper curtains. There is no elevator and the stairs are very old and unsafe.
翻譯
匿名用戶
高級房-帶兩張雙人床
入住於 2024 年 11 月
獨自出遊
25 則評論
3.7/5
發布於 2024 年 12 月 7 日
退房時我把眼鏡落在房間了,但工作人員很友善地幫我保管並安全地歸還給我。非常感謝。
原文以 Google 翻譯
住宿方回覆: Dear GuestThank you for sharing your experience! We're delighted to hear that our staff could assist you in retrieving your glasses safely. Providing thoughtful and attentive service is always our goal. We hope to welcome you back again soon! The Angkor Sand Team
住宿方回覆: Dear Guest,Thank you for your kind feedback! We're thrilled to hear you enjoyed our reception team, breakfast menu, and pool. We apologize for the inconvenience caused by the lack of chairs and will look into improving this for your next visit. We hope to welcome you back soon!The Angkor Sand Team
Hôtel super, personnel très gentil, les chambres sont très bien!
翻譯
住宿方回覆: Dear Kim,Thank you for your kind words! We’re delighted to hear that you enjoyed your stay, appreciated our team’s friendliness, and found the rooms comfortable. We hope to welcome you back soon for another great experience!The Angkor Sand Team
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訪客用戶
特大床房(帶陽台)
入住於 2024 年 9 月
夫妻/情侶出遊
2 則評論
2.7/5
發布於 2024 年 9 月 23 日
The app has a Refrigerator but the reality doesn’t has.
翻譯
住宿方回覆: Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lack of a refrigerator despite its mention in the app. We will ensure this information is updated promptly to avoid future misunderstandings. Please don't hesitate to reach out if there's anything we can do to make your experience better.The Angkor Sand Team
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Rachanatevy
特大床房(帶陽台)
入住於 2024 年 9 月
夫妻/情侶出遊
3 則評論
5.0/5
超棒
發布於 2024 年 11 月 15 日
I love the location
翻譯
住宿方回覆: Dear RachanatevyThank you for your feedback! We’re so glad you loved the location. We hope it added to the enjoyment of your stay and that we can welcome you back again soon!The Angkor Sand Team