I loveeeee Mövenpick Resort Waverly Phu Quoc so much! It’s definitely considered a bucket list hotel for me, and I’m so happy I finally got to experience it! It is seriously one of the most gorgeous hotels ever… The staff is AMAZING! Also a special shout out to Leila from Guest Relations who went above and beyond and even predicted our needs, provided a personal service without being overbearing. There is no need to look any further. She was fabulous! She also took pictures for me. A lot of the gorgeous pics you see on Instagram were taken by her…what are the chances! Amazing!!! All in all, stay at this resort! It’s pricey, but well worth it!
I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management
I had an absolutely fantastic stay at this resort. Everything was top-notch, from the impeccable service to the beautiful accommodations. All the front desk staff and buggy staff were incredibly friendly and went above and beyond to make my stay enjoyable. The rooms were luxurious and well-maintained. I couldn't have asked for a better experience. Highly recommended!
滿意
154 reviews
4.4/5
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1
4.6/5
45 則評論
阿祖爾水療度假村
楊東, 富國島的飯店
"體驗很棒""位置很好"
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2
4.7/5
208 則評論
富國島拉海娜度假飯店
富國島的飯店
"早餐很棒""游泳池很棒"
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3
4.5/5
109 則評論
Venice Hotel Phu Quoc - Free Airport Shuttle & Sunset Town Tour
訪訪客what a wonderful resort! the whole area is beautiful, facilities are well-managed and guest reception & service are fantastic! (special thanks to my manager Sunny and DAI NGUYEN). I've also enjoyed activity programs like yoga class with kindly teacher (for free of charge!). Thank you for giving me wonderful time ever!
訪訪客Being totally beach people , I and my husband like to visit many islands and beach places . After Maldives ,Thailand ,Malaysia ,Andaman ,Sri Lanka , Goa and Kerala we ended up in Phu quock Vietnam . We did last minute bookings and hadn’t researched much about where to stay etc but luckily we stumbled upon this hotel . The room had such an amazing view of the ocean , that we didn’t feel like going out to do any activities for an entire day . You can just sit and relax in the room and watch the sunset while rolling in your bed . And the Bath tub experience was just amazing too with such a great view and effective bathing salts and sipping away on cooling drinks . We could feel paecful from within If you want to unwind and just take a break from your busy life it’s perfect The hotel is also located in the main area of the island from where all the day activity pick ups happen . Very close to the night market walkable distance . It’s equidistant from the north and south of the island where you may like to visit . The staff were very friendly and ready to help in any way be it booking our diving tour , arranging for a bike ,money exchange or arranging for pure veg food which isn’t easily available in Vietnam . Only draw back would be that it doesn’t have direct access to a Sandy beach but the views more than compensate for this But long beach is very close by . All in all a very good experience
訪訪客用戶Super cadre, très calme, belle plage, très jolie piscine, très agréable. Bungalow confortable. Personnel sympathique. Pratique pour faire de la voile ou des sorties bateau car le centre nautique est dans le resort. Nous avons étendu notre séjour car nous y étions très bien. Cuisine sans plus.