匿匿名用戶Worst cust service ever during check in. Was mistaken with other traveller as we had same name but different sir name. He ask me to pay for the room but i already paid via booking.com.The receptionist has no courtesy to double check my booking number even i showed him my booking details and given him my ic. I need to settle it by myself (i had to call *********** customer service). After confirmed that i already paid, the receptionist never called to check in. It's *********** who called me back.
The worst part was when i ask him to double confirm, he went to ask another receptionist (a lady) but she didnt check my booking. She said ”ha,tak bayar lagi”. What a shame.
The room was spacious but dusty. Got iron and iron board, a coffee machine with 1 coffee capsule. Got buggy service from room to the lobby.
EEzri Hielmi Che DaudHello Sri Malaysia Sungai Petani,
Don't get me wrong. The customer service was pretty okay. The staff are pretty friendly.It's just that, during our stay, unfortunately there was an issue with the water supply. Moreover , the water quality was so bad, that the colour was brown, especially when you're turning on the tap on your first day of staying.
We complained but it seems like there's nothing more that they could do. So, we just have to adhere to it.
Other than that, with regard to the affordable price, everything was great. It is also located in front of the KTM station, which makes everyone easier for anyone to commute to other places using either ETS/Commuter/Train.
Plus, I love all the cats at the hotel. Dear Hotel staff, please take good care of the cats, I believe this could be one of the new attractions for the hotel.
Thanks everyone 🙏😊
MMohamadbilik ok cantik bersih,tapi toilet agak menjijik kn sbb ada air bocor di siling n berbekas putih di lantai,n x bersih,nk mandy sangt tidak selesa kotor😫
FFeminiiColaaWe stayed in a newly furnished room and were pleased with the accommodations. The room was fresh and well-maintained, featuring modern furnishings that enhanced our comfort during the stay. The blanket and pillows provided were comfortable, ensuring a restful night's sleep. It is near to restaurant and very strategic, and the price is reasonable, We highly recommend this hotel for its comfortable and modern accommodations, strategic location, and reasonable pricing. It's ideal for travelers who prioritize comfort and convenience without exceeding their budget.