I recommend to stay at this hotel. Staff was nice and helpful. Food is not their strength, need to improve their cleaning for rooms. The gym equipment is old and need maintenance, the food at the restaurant needs better options and some dishes need to be improved like the Molletes.
Me llamo mucho la atención la cantidad de turistas asiáticos en el hotel. El hotel es bueno, tiene lo suficiente para una persona que va a trabajar a la localidad de León. El desayuno es limitado, pero no es malo. Es una zona donde hay mucho variedad de comida al rededor del hotel. La atención de recepción es muy buena.
The service and the people were outstanding polite, courteous and kind. Food was delicious service was outstanding rooms are very clean cozy and comfortable. The pool outside is shaded from the buildings so dipping in on a hot day is definitely ideal and relaxing.
訪訪客Worst customer service I ever experienced. I stayed in room 260, and it has an A/C making terrible noise, impossible to sleep. I have addressed the problem to the staff, but never experienced such a ignorant, not interested attitude. The guy at reception and other staff showed basically zero interest in solving the problem. My request for an other room was denied, the housekeeping never showed up at my room etc... On top the room was not really clean ( never nice to find hair of previous guest in the bathroom, garbage can not emptied, etc..) I would not recommend a stay at this hotel, very poor service and lousy customer experience