Overall experience is good. But there is some areas need improving
Since my reservation AI went for take my evening snack. As per mentioned went to Pinklobster outlet. Had to wait to find someone in that outlet. And I went to Reception and informed there is no one and they called. Again I went back and stay around 15min and one of the person cam and inform us there is snack in another location.
Pool bar service is perfect
In the evening there was no lights in out corridor and evening Wifi not worked in our room informed to reception and they help us to resolve the problem.
In the restaurant plates are not in good condition. There is lots of scratch marks on the plate. (Black marks)
This is more a resort then a normal hotel. with good facilities .
Even though it is more then 20 years old it is still o'kay and is currently being updated and renovated.
Back when it first opened ,it was probably the best resort in all of Sri Lanka!!
Quiet location ,a bit out of town ,but easy to get a Tuk Tuk to get around.
it is about 2 hours by bus from Colombo ,or probably quicker by train ........ but not as much fun!
Staff where freindly and helpful if needed.