We are a family of 4 and finding a room for 4 in Europe can be a challenge. Hotel Derby was perfect for our family, the room for 4 was a great set up. They managed to fill the room with many nice amenities you would find at a chain hotel. The breakfast was very good and they had a lot to offer. When I arrived my suitcase had cracked and I was so worried about making it for the remainder of the trip and the flight home to USA. I asked at the reception if they had any tape I could use, a few minutes later they brought me some duct tape and scissors so I could tape the crack in my suitcase. It was an absolute lifesaver. I got through the trip and made it home. They saved me from a potential disaster. Very much appreciated. You can expect great treatment if you stay here.
訪訪客We stayed 3 nights . The hostel location is a best . It near to Interlaken OST . Nearby with Coop supermarket . Staying here u will feel young and vibrant as hostel full of people . We do enjoy our stay, especially we can enjoy food in the same pantry @ level 1. Sometimes we do share our food . Example I bought extra eggs from coop, I can offer to someone / couple . It’s really good culture of sharing food and not waste it . The stay include hotel breakfast . Location - best . I prefer staying in interlaken OST instead of west Breakfast- good . With bread, yogurt , hams, eggs . Personally I loved the chocolate drink Room- we are lucky to have a double room with own bathroom . Our room is corner room, it bigger space for me to put 2 luggage Noise - yes. As it’s near the train station. To us, it’s ok even the windows is open during night time . As there’s no aircon or fan in the room Bathroom- standard . U need to prepare your own toiletries. Except the 2 in 1 bath shower/ hair Towel - yes u can change your towel with hostel counter staff Hair dryer - upon request . Do put deposit Ensure you made your own bed. Tidy the place .
訪訪客This hotel offers a nice view of the two rivers. We had a nice medium size room with a balcony that overlooked the river. Minutes away from the train station and close to tourists shops and restaurants. The hotel is a historical building with deep tubs and classic decor. It has parking available and wifi. The beds, pillows and towels are not plush but it’s not terrible.
訪訪客I have stayed in the hotel with tour groups many times over the years and absolutley love it. The location is perfect for a holiday using the trains and local transportation to get around the area. You are always just a short walk from anywhere in town. The holel is comfortable with a huge amount of charm and personality and each room is unique! The staff are friendly, multi-lingual and really warm and inviting. They are always available to help with any questions or assist with any issues. I would always recommend this hotel!
訪訪客We got there early and dropped off our bags. Reception was very friendly. There’s a ton around to walk to for food and shops and the train wasn’t a bad walk away. We had a room with a private bathroom and the view out to the river was beautiful. The bed wasn’t exceptionally comfy but it was worth it.
訪訪客用戶We stayed here for two weeks early September and enjoyed beautiful weather and stunning views of the snow capped mountains. We upgraded to a room with balcony which certainly came in handy due to the weather and balmy evenings, and meant we could open the door and window. The room was very clean with twin beds and separate duvets which are typical of many European hotels, and a very good idea. We stayed in the Annexe a few steps away from the Reception and main Hotel. The Breakfast Room was light and well appointed with a paper placemat of the Alps for each guest. The breakfast is typical Continental with the addition of Scrambled Eggs and the selection of cheeses and bread were delicious. The two ladies we saw most days were called Nicole and Nicolette and were most helpful and gave us tips on places to visit. The Railway Station at Interlaken West was about a ten minute walk away and buses stop just across the road from the Hotel. We were given a local transport pass for buses in and around Interlaken and we went to several places on the two Lakes Brienzee and Thunersee. The Interlaken Area Swiss Rail Pass is well worth purchasing at a cost which gives you unlimited travel on both Rail, Mountain Railways, Eiger Express, Cable cars, Jungfraujoch and Lake Steamers and upgrading to First Class is well worth the extra cost as some of the trains can be very busy. This makes it so easy to get on and off trains as there is no inconvenience of trying to buy tickets from machines. If you are staying in the Interlaken area it is essential to research the available travel tickets for the area otherwise it is extremely expensive to do individual trips. We have been to Switzerland and are returning again staying at Zermatt. We travelled to Geneva Airport which was not a good experience as we had to queue for a long time going through Passport Control again and we almost missed our flight home.
訪訪客Beware On booking this hotel I was looking for something pretty within the Interlaken area for myself and my daughter. I am a seasoned traveller with a lot of experience and have stayed in many hotels ranging from 3* to 5*. As long as the property is clean, functional and provides all the things noted or that I’ve paid for, I’m happy. I have got to say that this is the worst hotel I have ever been to and the customer service is absolutely shocking. First of all, when I arrived I had to take a second look at the picture of the hotel I had because it looked nothing like the one advertised. Pictured is a pretty building with what looks like a little cafe outside with pretty umbrellas. The hotel is down a little side street and underneath there is no cafe but two Indian restaurants. The signage says Tandoori restaurant and these signs are mysteriously missing from the pictures. Now, being from the UK I particularly enjoy Indian food but I do not want to sleep above two noisy restaurants and when I went into the hotel the smell of Indian food permeated all the way through the building and into our bedroom which was quite nauseating. Through the hotel, it was evident that cleaning is not a priority. In fact, I wonder if the carpet has ever been hoovered at all. There were bits of debris everywhere. Shopping trolleys littered hallways along with empty alcohol bottles that had not been removed or cleaned away. Inside the room it looked nothing like the pictures online and the floor was dirty, there was a stain on the bedding sheets and sticky residue on the doors. In the bathroom dirty toilet roll had been shoved through the lock hole and the bottom of the shower curtain was black, mouldy and thoroughly disgusting. How the owners can get away with advertising this on a well-known and trusted site is beyond me and how it has got 3 stars is baffling. I immediately contacted booking.com and sent the pictures. They spoke to a lady on the desk who I went to see and requested a refund. The receptionist said she would have to speak to the manager. I came back half an hour later to find that the manager refused to give me a refund and there was nothing they could do. Basically, they don’t care. I went through the reviews and found I’m not on my own. I spent the rest of the night trying to find another hotel as I was not prepared to stay in that state. I found another 3* hotel which was wonderful, less money and ten times better than Hotel Toscana. I hope that nobody has to go through what I did and lose all their money on this dreadful hotel. The owners do not care at all and are basically ripping people off. I lost £1500 for 6 days. I am taking this further as I do not think it is morally right to have this place advertised with false pictures and classed as a 3-star hotel given how dirty and badly run it is and for the prices, they are charging.