靠近什裡夫波特South Jewella Plaza Shopping Center的飯店

前台人員刷了我的卡，即使一切都已支付並刪除了付款，但她仍然照顧我和我的需求，確保我和女兒感到舒適。她還為我處理了trip.com的業務。這就是我每次來都住這裏的原因！

My husband and I frequent this hotel a lot when we are visiting Shreveport. This happens to be one of my favorite hotels due to its proximity to 3132, I-220 & I-20. However, I have 3 issues with this hotel. First, the rate that is now being charged is ridiculous considering that the rooms are in dire need of upgrades. The sofa was badly stained and simply needed a good steam cleaning to at least make it presentable. Housekeeping needs to start checking the fridge in the room to make sure that it’s working because ours struggled to get cold. Secondly, we checked in on July 2nd because we were flying out the next day and we checked in again on the night of July 7th after we flew back into Shreveport. On both occasions, the front desk person did not acknowledge us for being Diamond members nor did they give us the water and snack in the baggie that we typically get at other Hampton Inns. My husband had to ask BOTH times which he should not have had to. The staff needs to be trained on the Hilton Honors program. I’m sure it takes little effort to look at the reservation and see the individuals status. Lastly, I can’t stress this enough, but PLEASE train the front desk staff to ask for ID before releasing a physical room key. My husband and I always do digital check in and then he goes to the front desk to get a physical key. The goofy hound man working on the night of the 7th couldn’t program the physical keys to the room right so he used a master room key to let my husband in the room. After my husband tried to get into the room twice with the physical key, the guys came to let us in. Also, there were issues using the digital key at outside entrances. I saw others having the same issues. Someone had to open the door for us to let us in. Nevertheless, I sincerely hope that some changes are made at this hotel because quality has decreased but the price has increased. I won’t stop staying here due to this but I will start checking the room before bringing in my bags and accepting it. I’m not sure if there’s new management here or what but the Hilton honors thing has never been an issue until now.

離20号高速路经，可以免費停車。周圍加油站，餐飲都有。房間挺大的，衛生還可以，早餐中規中矩 還算不錯。綜合下來還是比較推薦的。

我們昨晚在那裏住了,發現酒店一般。晚上到達時很難看到街道到達那裏,因爲它不在I20正面路,而是一條路後。街道很黑,附近不是最好的。該物業似乎相當新,但與大多數HI Express酒店一樣,建築不是很好,一切都是爲了便宜。但是,這還可以。店員非常好,樂於助人。我們的房間很乾淨,一切都奏效。然而,由於廉價的建築,幾乎沒有聲音窒息。它位於靠近州際公路,我們可以聽到卡車不斷經過。遠處不是柔和的嗡嗡聲,而是停車場裏的聲音!含的早餐幾乎沒什麼...,基本上只是一個香腸三明治或麥片,他們稱它爲熱的,因爲三明治是重新包裝的,在一個熱的上菜鍋裏。停車位充足,但停車場的燈光有點不理想。他們清楚地表明,HI更有興趣節省幾塊錢,而不是爲客人提供真正的安全保障。總體來說,沒有問題,但智選假日酒店提供的服務質量或水平似乎在下降,我們住在他們的酒店越多。這家正好符合這種模式。價格對我們得到的來說是很高的,但並不離譜。HI 想收取比他們的財產應得更高的利率。

如果我能給10星評分...我會!Kia:前台經理Shaketha:早餐金牛座:家政LaTonya:家政有史以來最乾淨的房間!!!整個團隊非常邀請,友好,專業,並符合我們的需求。我們旅行,決定在這家萬豪酒店而不是其他人,我很高興我們做到了!!!一切都很棒,LaTonya又追捕了一些我迫切需要的卸妝溼巾。這是小事情很重要!大家幹得好,繼續非凡的團隊合作,每次出差或參觀什裏夫波特,我們都會住在這裏!🙌🏽👊🏽💯房價非常值得!

Last night we stayed at the Courtyard Marriott in Shreveport Louisiana near the airport. It looked online to be a freshly renovated and updated property. When we arrived, we, hands down had the worst room experience we’ve ever had —period. We arrived and everything looked fine, the hotel sign was new branding, the landscaping and building looked brand new, ditto the reception area and lounge. But as we headed for our booked 2 room king , the corridor looked a bit dated, well, okay we’re not staying in the corridor. There also was an odd odour though, again we can deal with that. We opened the door to to our room to a full on disaster. The room smelled like a skunk and one that perhaps in its past had smoked. After turning on the lights (not all lights worked) we discovered a room well beyond its prime and I would say embarrassing to Marriott. We’d expect better, it was dismal. The furniture was dirty, a sofa bed looked dirty and broken down, I wouldn’t get too close to it to try. I opened the drapes and the windows were too filthy to see through. The carpeting had seen better days, the closet had no doors. Thankfully the linens on the bed seemed okay. Lampshades we’re scuffed broken or stained throughout the room and not all fixtures worked. We went for dinner, returned and the room odour was still disgusting. Thankfully this was only for one night, unfortunately there were not a lot of choices in the area and we were tired from a long day of driving. Upon checkout the pleasant woman at the front desk, when I started to tell her, about our room, she looked at me knowing exactly what I was going to say about what we had experienced. She went on to say politely that they had renovated from the outside in and the rooms hadn’t been done yet. She was very pleasant and I know it’s not her issue it’s a corporate issue, but she’s the customer facing representative, thank goodness she was lovely and offered to request extra points for us for the experience. Thank you for your efforts. To corporate that’s not the point, your product was subpar, and did not meet expectations. I feel for the operator of the hotel who has to face us customers as a result of corporate decisions. That room should not have been sold to us let alone loyal bonvoy customers. If that was the best room you had I am shocked. Tonight we’re in a lovely Towneplace in north San Antonio at RIM, night and day. Thankfully.