The worst hotel stay I have ever experienced. Upon arrival went to the bar to check in and was ignored for 10 minutes. When I finally got someones attention they couldn't hear what I was saying and vice versa as the music playing in the bar and garden was so ridiculously loud. I was then presented with a card reader to pay upfront, not even a thank you after parting with £300 for 1 night !!!!! I should have known that payment upfront meant trouble but as the festival was on in town there was no other accommodation. We followed a barmaid through a dirty storage area where the mops were kept , I mean what a way to present a hotel. We were kept waiting as they couldn't find the key and then after a while came up with the master key and opened the door to a room that had other people staying in it. We were eventually shown to the correct room. Staff had no idea whether breakfast was included for the room rate charged. However having seen the kitchen there is no way I would have eaten it anyway. Basic room , tired old furniture, very outdated bathroom in need of repair and dirty. It had a horrible shower curtain that stuck to you when the water was on ,so gross. The outdoor courtyard seating area was below our window and the room shook with the volume of the music which continued till 1 am. The last of the guests left the outdoor courtyard at 02.45. The least they could have done was explain that the pub is open with loud music playing until very late. In the morning went to leave the key but the whole place was locked up , probably to avoid complaints and a refund request. This room would be overpriced at £100 but at £300 is an absolute crime.
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