塞爾比新鄉村旅館(The Wishing Well)

Friendly staff easy checking service, the room was clean and tidy and the bed was very comfortable received everything that was expected from a hotel was very calm quiet night to wind down in and had amazing night sleep .

I had read some awful reviews about the Wishing Well but our family booked 3 rooms, one was a family room. All were basic but all were spacious and clean. The staff were friendly and welcoming. We didnt eat here but did use the bar which looked as if it had been recently updated.

We arrived the room key didn’t work went back to reception got another card still had problems with it got in after 20 try’s I booked a double room got 2 single beds one bed was broken and they used a mattress in bed base to hold it up one skinny pillow , tv didn’t work all units are dated and egpealing off

pleasantly surprise at the level of service. can't fault it at all.

Staff were brilliant they sorted my problem out i woud definitely recommend this hotel

The check in was done by a sad person who thought thd end of the day was closer but realised she had yo come back thd next day. The rooms were clean and well laid out. The furniture looked from the 60s and was in a state of disrepair from that decade as well. The beds were like a trampoline, soft and so bouncy my wife nearly hit the roof when sitting down. Carpet looked better than a dogs dinner but not by much. The single ply toilet paper allowed me to give myself a prostate exam. We asked for a double bed but got two singles, just like the first time i visited the wife's parents, thanks for that memory. Overal, an expensive experience, one which we will not repeat unless the Russians invade and force us to.

The room felt grubby and dated. The carpet had stains all over it. The bathroom had a strange smell. The mattress was the worst mattress I’ve ever slept on in my life. Felt like it was found in a skip. The windows don’t keep any noise out so all I could hear was cars and people downstairs at the bar. Stayed for a few nights and would never stay again.

Had to request to move rooms as our original room had a strange odour was told that the room had a smoking charge on it the night before and the odour was from what was used to disinfect the room,the receptionist moved us with no problem but surely the room should not have been allocated until the odour had gone the replacement room was better as there was no odour but had to request a plug hole plug for the wash basin the toilet roll holder was hanging off the wall plus the curtains were hanging off the track we stayed in the hotel a few years ago and feel it has gone down hill and needs some money spent on it

The room was tired and not clean.the bathtap was defective. In the morning we were advised that breakfast would be an hour to wait due to staff shortage.the staff were unhelpful and were not interested when asked about the above. Quite simply a substandard hotel.