入住掛“請勿打擾”仍被盜！鑽戒丟失，監控不全，酒店推責！
我於前日與昨日入住該酒店，預訂了兩晚。首晚正常入住後，次日早晨我外出辦事，特意在房門掛上“請勿打擾”標識，並將行李與貴重物品留在房內。當晚返回時，發現一枚在國外旅行時購買的特殊設計鑽戒不翼而飛。我立即聯繫前台並報警。酒店僅配合調取了部分走廊監控，並稱監控覆蓋不全，且無法提供房間內部情況。更令人無法接受的是，酒店未能給出任何合理解釋——為何在“請勿打擾”狀態下，有人進入房間？處理過程敷衍，案件至今未破，損失無法追回。
酒店方處理態度令人極度失望：除提供有限監控外，未主動提出任何解決方案，僅以“責任難定”推諉。作為一家正規酒店，保障住客財物安全是基本責任，但其安防與管理存在明顯漏洞。
這枚鑽戒對我具有特殊意義，價值遠超金錢。更讓我憤怒的是酒店事後的消極態度：無誠懇致歉，無主動協商，僅將問題歸咎於監控侷限，彷彿住客安全全靠運氣。
此次經歷不僅造成財物與情感損失，更讓我對酒店安全信任徹底崩塌。一家監控不全事後推責的酒店，不值得任何旅客選擇。望我的經歷能警示大家，也敦促酒店切實重視安全、完善管理。
---
Theft Despite “Do Not Disturb” Sign! Diamond Ring Stolen, Incomplete Surveillance, Hotel Shifts Responsibility!
I stayed at this hotel for two nights, arriving the day before yesterday. After the first night, I went out for business the next morning. I specifically hung the “Do Not Disturb” sign on the door and left my luggage and valuables inside the room. When I returned that evening, I discovered that a specially designed diamond ring I purchased during a trip abroad was missing. I immediately reported it to the front desk and contacted the police. The hotel only provided partial hallway footage, claiming their surveillance coverage was incomplete and that they had no recording inside the room. What's utterly unacceptable is that the hotel failed to provide any reasonable explanation for why someone entered the room while the “Do Not Disturb” sign was in place. Their handling was perfunctory, the case remains unresolved, and my loss has not been recovered.
The hotel's attitude in handling this matter was deeply disappointing: beyond providing limited footage, they offered no proactive solutions, simply deflecting responsibility by citing "incomplete surveillance" and "difficulty determining liability." As a reputable hotel, ensuring guest property security is a fundamental duty, yet their security measures and management procedures clearly have flaws.
This ring held significant sentimental value to me, worth far more than its monetary cost. What angers me further is the hotel's passive attitude afterward: no sincere apology, no initiative to discuss recourse, merely blaming the limitations of their surveillance system as if guest safety were a matter of luck.
This experience resulted not only in financial and emotional loss but also completely shattered my trust in the hotel's security. A hotel with inadequate surveillance that shifts responsibility after an incident does not deserve any guest's choice. I hope my experience serves as a warning to others and urges the hotel to genuinely prioritize safety and improve its management.
