I have stayed in quite a lot of Novotels in various countries and this one was scraping the barrel despite its ”5 star” status. I was transferring from a different 5 star hotel in Sharm El Sheikh and the difference between the two in terms of service and quality was like night and day. After check in, I queried why I had been asked to pay on arrival despite having confirmation from Accor that I had prepaid for the room. I was promptly accused by a gentleman at the front desk of presenting fraudulent confirmation which had me incredibly upset. After about 10 minutes a manager finally came out to explain that despite the confirmation email, payment had not been taken which it would have been nice to be informed of prior to my arrival at the hotel. He offered a fruit basket as a form of an apology which never appeared in our rooms. The rooms at the hotel are in desperate need of updating and have clearly not undergone a deep clean in a long time after we found rubbish under the cushions in the seating area. The hotel drinks are terrible quality and served in the smallest cups imaginable. The selection of food is really quite small and the included ”juice” served with breakfast was watered down nonsense that tasted disgusting, clearly trying to get people to pay for the premium juice. Juice was available from the bars but these conveniently did not open until breakfast was finished. The children's activities seem very badly organised and the signage was inaccurate in some places as to what was happening when. The overall quality of the food was mediocre, with a few decent though not outstanding choices. The only reason I haven't given this hotel 1 star is because the crossing attendants to help you get from the Palm side to the beach side were very nice, and the hotel does have access to an excellent snorkelling area with a wide variety of marine life and easy access without a long jetty. As a member of the Accor loyalty scheme, I was entitled to late checkout if there was availability which the hotel seemed very hesitant to honour, and made sure that we were not going to make any further use of either meals or drinks by cutting off our bands. This was once again a far cry from our experience at the other hotel we stayed at, which was far more relaxed and open considering Sharm El Sheikh often has people leaving in the evenings. All in all I would not consider staying at this hotel again even if I was offered a fee to do so, and would suggest one of the many other fine establishments in the area.
很好
50 評價