默瑟爾EME教堂飯店

Atención del personal de welcome y recepción

I upgraded my room to a suite with a view. The first day was great. The two fallowing nights the room was not clean with glass still at the floor from a broken bottle. When we got at the hotel at 6:00 pm the next day I requested for the room to be clean because there was still glass on the floor. They came and clean the room and left the floors wet and because the door was wet I suffer a horrible fall hitting my head and lower back. I couldn’t seat or walk. They can careless!!! I requested a refund of this two nights. They ruin my vacations. I have a bruise in my back and suffer a concussion. They can careless and told me that I book a room with no refund policy... really??! Is not the money is the principle that they can careless and they will get away with bad service. I needed to delay my trip one week because I can’t seat. Hotels can get away with substandard conditions because they will not be accountable. This is a top hotel in the area and I was in one of their best rooms. I’m a physician and have severe osteoporosis so I know this is the beginning of a long painful recovery and they can careless. My mother and daughter trip was ruin!!! HORRIBLE!!! Do not stay in this hotel! Sevilla was 104F and their AC was not working and the rooms were not clean. Is incredible!!