塞蒂夫Ain El Fouara附近住宿

房間乾淨整潔光鮮好，位於市中心繁華地帶，前台接待人員服務態度很好，熱情，對中國人熱情，其他工作人員也不錯。一次愉快的出差體驗

酒店位置很好,很現代,適合國際觀衆。美麗的游泳池和令人難以置信的 terass。

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

這家酒店是我訪問阿爾及利亞最令人驚歎的酒店之一,它是如此乾淨和平靜,食物也很好!我可以從酒店房間,堅實的網絡,和平與良好的交流。期待再次去那裏,我的出差總是很有趣,這家酒店是總是這樣的原因之一。