塞蒂夫Ain El Fouara附近住宿

酒店位置很好,很現代,適合國際觀衆。美麗的游泳池和令人難以置信的 terass。

第一,想到房間,儘管我付了預付費用。第二,想,洗室的總清洗(洗手間和工作邊上的長頭髮),附上照片。第三,失望的是,晚餐在室裏,在酒店外面,房間裏很熱,知道客人幾乎都和小孩一起過來。第四,房間的組織令人失望, 大家都坐在10人桌上, 我們遇到兩個夫婦和他們的孩子,還有第三人, 沒有人知道任何人,你一旦意識到,如果你在公共交通中,不可能在aise.comme!!!爲了晚上的表演,除了戴爾組,這個環境非常好,其他表演是中間的到零的。第五個失望, 而不是酒店做早餐和早餐,因爲每個人都晚了, 那就是清晨醒來的正常情況。所以我們下樓11:30,接待員不對不起,早餐就結束了,就是我們離開酒店的原因。不忘,我們已經休息一週,提前付款,有個房間,還有額外的兒童牀,到了,什麼都沒有,我們重新起牀,什麼都沒有,接待員,有勇氣告訴我們,牀很大,你的孩子可以在你之間睡!!!。我不推這家酒店,它遠遠不代表拉頓。

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

這家酒店是我訪問阿爾及利亞最令人驚歎的酒店之一,它是如此乾淨和平靜,食物也很好!我可以從酒店房間,堅實的網絡,和平與良好的交流。期待再次去那裏,我的出差總是很有趣,這家酒店是總是這樣的原因之一。