蓬塔德爾瑪水療飯店-限成人(Sentido Fido Punta del Mar Hotel & Spa - Adults Only)

Easy to find, and access with both disabled and able access. Front of house staff very welcoming and eager to assist. Rooms are spacious, clean and well ventilated. The resort has a gym, spa and sauna and very well organised day events. Evenings have a variety of live music and karaoke and Wed - Fri you can access the roof top 'Blue bar' The food is a well varied variety for Vegan, vegetarian and a like with indoor and outdoor seating. Tables are place suitably apart. Shops are only a 10min walk with a range of food and clothing supermarkets.

Lack of considerations for guests. We arrived during a period of hot weather, due to the airflow from Africa, but there was no anticipation from the hotel for the guests. The central air conditioning was still in heating mode, only 1 bottle of water was provided during our 4-day stay. We were only advised to open the window, to make our room cooler, even though one of the reasons we chose this hotel was because of the air conditioning. After a second complaint, we were given another room in a cooler location. The water supply was cut off due to repair at the swimming pool without any notice to the guests. I was in the toilet at the time. When we were using the spa facilities, our peace and comfort was disturbed by some people who came inside the spa facilities making noise, setting up camera equipment, etc. We politely asked the spa manager to stop the activities of those people as it disturbed our comfort, but was ignored, citing that those people were hotel contractor who were doing a photo shoot for hotel marketing. We tried to stay calm, but couldn't and decided to leave the facility. There was no apology, including from the spa manager and duty manager who were there at the time. We took the complaint to one of the receptionists, as the duty manager refused to speak to us. Unfortunately, the conversation did not look positive to us. They blamed the contractor too much and tried to bribe us with a complimentary dinner at the hotel that we didn't use.

We stayed for 7 nights, booked via Jet2. We were the only couple from our full flight to stay here, which surprised us. Lovely welcome at reception. When we entered our room (118) we were mobbed by flies, lots of flies. Most of them left on opening the doors but I did go back to reception to ask for a spray and was told the housekeeper would come. After an exploration of the hotel we went back to our room to still more flies as nothing had been done so I had to go back up to reception to find out what was going on, it seemed the message hadn't been forwarded but eventually someone came and sprayed. Great. We were on floor one, which was the ground floor and not the first floor as I had booked, as in the brochure it stated a promo room on the first floor. That evening we were chilling in our room when all of a sudden it was like we were in the middle of a concert hall when the evening's entertainment started, which we had to put up with for a couple of hours. In the morning I went up to reception to ask if we could change rooms because of the noise, this wasn't a problem but the receptionist did say that our agency should have told us that promo rooms were not the best rooms! Most hotels we stay in have an information pack/ book, this one didn't and it wasn't really a problem until on day 4 when a laminated card was put on our bed saying that there is no smoking in the rooms, I thought that housekeeping had forgotten to leave it in the room on day one and thought no more of it because my husband who is a smoker never smokes in the room, but on the terrace. On return to our room the next day there was a letter addressed to us, saying that we would be fined if caught smoking in our room, or on the terrace. We both went to reception to ask them to explain why there are no notices anywhere that say this. Hotel policy they said. We apologised but how were we to know? We did notice camera's on some of the balconies above our ground level, this must have been how they knew, which is another worry, Big Brother is watching. The hotel is lovely with fantastic views and the food is fabulous and most of the staff are lovely too. The highlight of our week was watching a lone dolphin swim past whilst we were on the terrace. Santa Ponsa itself didn't endear itself to us. We take a walk after dinner and which ever way we went out of the hotel, we came across dog dirt of all shapes and sizes. Not pleasant. We fancied a change from our usual resort in Majorca and feel that perhaps we made a mistake so won't be doing that again in a hurry.....

10 times at this hotel and still a wow on every visit. Staff make us feel special and nothings too much trouble. One slight complaint this time which was rectifyed was food needed to be hotter. However a word to the restaurant manager and it was hot next day. Only fare warning to elderly or people with mobility issues, this hotel is at the top of a hill. But only 5 euros taxi ride back from Santa Ponsa. We'll definitely be going back. Don Flowers

The hotel is immaculate & has stunning views. Our room was lovely and very comfortable, all rooms have sea views. We were greeted at reception by lovely staff who offered us a welcome drink. We had a lovely surprise of being upgraded to a premium room, I think maybe as it was an occasion ( my sisters birthday) Cleaning staff were excellent. My sister & I visited for a short break for 4 nights & booked half board. The food was amazing! Delicious choices of everything and so much variety. We particularly enjoyed the lovely relaxed breakfasts each morning looking out at the wonderful views. All the staff at reception and restaurants/bars were amazing and so helpful. We had transfers to and from the hotel, which again was first class ! Would definitely highly recommend and would love to return in the future.

Wunderbares Hotel, 30 Meter über dem Meer, an der Spitze einer Bucht. Hinzu kommen die guten Zimmer, bequemen, großen Betten und allen voran der exzellente Service in Verbindung mit dem tollen Frühstück. Als Erwachsenenhotel ist hier vor allem der Blick auf die Erhohlung und Entspannung gelegt - wer einen reinen Badeurlaub am Strand verbringen will, hat wegen der Entfernung zum nächsten Badestrand (ca. 1 km) andere Alternativen.

We had 7 nights at Punta Del Mar and we weren't disappointed. Check in was made even easier with a glass of cava to refresh after travelling. Our room on the second floor was clean with a sea view, plenty of storage and a very good shower. Lovely views as advertised. All the bar areas and outside areas were clean with sea views every where you went. Half board was breakfast and evening meal, both buffet style. The food had a great choice for all tastes and we would be surprised if there were any complaints. The spa had a small heated pool with various jets, a sauna warm beds, steam room and showers. Towels provided. Other beauty treatments were available at an extra charge. There are steps down the rocks from the pool area to the sea, but these have no railings or anything to hold onto so we would advise to be very careful. All the staff were very helpful, polite and seemed genuinely pleased to see you. Santa Ponsa is about a 15 to 20 minute walk away, mainly downhill as this is quite a hilly area for walking, ok going down, we got a taxi back from the centre 4/5 euros. As it was early season February, as to be expected there was not a lot going on so do not expect a busy bustling area at this time. A few cafes were open during the day and probably some restaurants but we did not eat as the hotel food was more than adequate. We would be happy to go back to Punta Del Mar for another stay.

We had a lovely holiday at the Punta Del Mar. The staff are very friendly and welcoming. They made us feel that they cared about their customers. The hotel is on a promontory, so there are fantastic views from the reception and restaurant. The food was excellent, plenty of choice and buffet style meant everyone could have as much as they wanted. Thank you to the staff for helping us to have such a great time away in Majorca. Highly recommended !

Lovely hotel with uninterrupted views across the bay. Good sized comfortable room. Restaurant was good with plenty of choice. Found all the staff courteous and friendly. Entertainment ok. Really enjoyed the violinist, very talented. We only went for a long weekend but would happily return again. Next time my stay will be longer.