RG成信女子大學

Dear Trip.com: Made reservation as 2 queen beds and nonsmoking. What we got was terribly smoked room with 1 bed. Because the check-in starts from 11pm, it's almost midnight when checked in, although the reservation was made 2 days before checkin date. We got to open window, turned the AC which no good with even worse smell. We just decided forget everthing because we were so tired: wide open window was street side, so various noise from street such as motorcycle running, etc. It was a nightmare we never experienced. When my friends heard this news, unanimously they urged reporting the travel agency of the booking. They said I got to be REFUNDED. So, I decided to follow the advice. And would like to hear a reasonable answer from Trip.com. By the way, the RG should be removed from any booking site, due to RG's cheating. Thank you.