法尤姆黑藍旅館

I had a terrible experience during my business trip at Helnan Auberge, first of all the staff is very grumpy and not helpful at all even if its their job to assist in my request, secondly, Mr. Walid; F&B manager at the hotel is very disrespectful, he spoke to us in a very rude way. Also Helna the reservation manager is very rude. Beds and extremely uncomfortable that I couldn’t sleep all night. I had no hot water in my room. My room’s phone wasn’t working. I had no trash cans in my room until I asked them for it. The room smelled terrible. I had the palace hall booked for sessions and they placed plastic cups and spoons for the guests to use for beverages. I insisted on glass cups and stainless spoons, I was told by Mr. Walid and I quote “I don’t have glass cups or stainless spoons” but when I insisted he brought glass cups and brought wooden stirring sticks and then told me “By the way the wooden sticks were NOT covered” AS IN THEY’RE STORED IN A HYGENIC MANNER, the audacity of him telling me proudly that he brought cutlery that is not clean The only good thing about this hotel is their bar tender Peter which was the only hospitable employee in this establishment.

No one smiles in this hotel. Staff is very cold and inhospitable. Helna I think she’s the reservation manager is rude! They charged us for using the pool table in the bar. They have a shortage of staff. At the hotel bar there is no beverage, they bring it from the kitchen. The bed and pillows are stiff and very uncomfortable. The hot water is not consistent. My colleague did not have hot water. During check-in there was no bell captain to take our colleagues to their rooms.

Hotel in stile coloniale direttamente sul lago di Al Fayoum . Personale gentile servizio buono . Mangiare discreto camere di ottimo livello rapportate allo standard del posto . Grande piscina . Io e mia moglie abbiamo dormito una notte nella camera standard posta sul retro dell’albergo che costa meno delle camere con vista piscina ma che è più grande ed accogliente .

Room not cleaned enough, very old outdated, bathrooms amenities not good quality. no Wi-Fi in rooms or public. They are saying there is Wi-Fi in the public but there is no signal in the public areas. Food quality is not good at all. Staff are friendly and helpful but unfortunately this is not enough to make our stay good as we were expecting. Room rate is high compare to the the product and the services or the amenities.

Shower not working, room not clean, sheets not changed, even they put used shower cap !!!! Dust all over the room lot of insects this is not hotel at alllll !!! Don’t recommend at all, worst experience

C est super Le plus beau hotel Tres calme Le restaurant Tres detailes et propres IL m a plut Les gens Qui travail lent sont simples gentils Les Jardins Le soleil La vue Les fleurs Les couleurs partout