靠近塞亞Poço da Broca de Frádigas的飯店

Staff excecional, sempre disponíveis para ajudar! quartos ótimos e, no nosso caso que tínhamos 2 crianças, comunicantes. Parque de estacionamento perto e com acesso direto ao 7 andar do Hotel ( ficamos alojados no 8 andar). Conceito muito ”saudável” com acesso incluído ao ginásio e spa ( por favor levem roupa de banho!) Pequeno almoço 5 estrelas, nem sempre disponível em hotéis de melhores cotações ( quase que vale a pena só ficar neste hotel pelo pequeno almoço e staff!)

Estadia em Seia muito boa, com o tempo bom para passear. O hotel muito bom e confortável. Staff competente e profissional, quarto limpo e casa de banho com todas as condições. Pequeno almoço rico e variado.

During week-long stay, Liked: Brilliant service at all times Spacious apartment with balcony Well equipped kitchenette Recycling bins in kitchenette Ample cupboard space Superb sound-proofing Multi-channel flat screen TV Numerous plug points for devices Use of heated pool beside spa Delicious meals in bar/restaurant Lovely river valley environment Would have liked: Coffee-making facility in the apartment Medium lighting option in living room (either very bright or very dim) Reading lights beside bed (lights very dim) Better TV audio quality Few more clothes hangers (6 in cupboard; bought 6 more)

即使在這些嘗試新冠時代,一家很棒的酒店。入住是無縫的,工作人員不能ava-se更友好和禮貌。房間乾淨寬敞。我們甚至可以享受可愛的室內游泳池。餐廳的食物是一流的。整體方面,服務和餐點,我會一天,可以與任何最好的葡萄牙旅館相美,但價格更合理。還可以,位置,在塞拉達埃斯特雷拉最高的葡萄牙村莊裏,很壯觀。脆,山空氣乾淨。這次沒有雪山,但周圍環境仍然很美。我們強烈推薦這家明信片設置的酒店寶石

The hotel is old and overdue for renovation. The pool, part of which is advertised as outdoor, is actually covered by a blurry plastic hood. For all this I would have given it three stars, but the story I describe below completely disappointed me. I drive an electric car and before arriving I phoned the hotel and made sure that there was a charger. When I arrived and asked at reception to charge, I was told that there was no charger, or rather that there was, but it was for the hotel's internal use only. I pointed out that I had called and clarified in advance and that I was expecting charging at the hotel and I only had 10% left now. The lady went off to call the manager. I was refused to charge and the only option they offered me was to go to another hotel where they said there were public charging facilities. I went there, but they also refused to provide a charger, telling me that their charger was also for internal use only. I went back to the hotel, ending up wasting almost all my remaining charge. Informed the lady at reception that I had a fully discharged car and needed a charger urgently. I asked to speak to the manager directly but I was refused. She called the manager again and informed me that I was allowed to use the charger, but for no longer than one hour during dinner. That was enough to drive to Covilha, and fast charge there. I ended up spending the whole evening on this problem and came back late at night. I was completely disappointed with the totally awful attitude. Firstly it is impossible to imagine a large and expensive hotel that doesn't have a charger. Secondly I was given false information on the phone. But most importantly, the hotel staff, particularly the mysterious manager on the phone felt absolutely no guilt for the situation and was completely indifferent to the situation in which he put the guest. And stubbornly refused to simply allow his equipment to be used to save the situation. I would like to know the name of the manager who was so indifferent to guests, forcing them into a helpless situation and spending hours of their time to resolve it, but unfortunately he avoided direct contact and was hiding behind the receptionist. The situation took place on 27.12.2022.

We like a quiet hotel but this place is dead. It's an interesting building and well preserved, but...... We had a good balcony with a stunning view but don't assume - most rooms have no outside space whatsoever. The flashy electric blinds were fine but the electric curtains on the other windows/doors were jammed shut. Reported, but no change in the week we were here. The little tables are a joke - tiny drawers with too little storage. We are in Portugal for 2 weeks so we have a lot of luggage. The restaurant is expensive and our first dinner was very good. The menu is not huge and it was the same every single day. I ordered cheese in filo pastry with salad and the cheese was wrapped in greaseproof paper inside the pastry. Not a small amount but a big sheet of paper. 2 courses and a single glass of wine = €82. There were no refreshments near the outdoor poolside, despite a stand marked ”Bar”. My husband went to reception (c150m) and was told the bar would be opened. Back he came (150m). 40minutes later he returned to reception (150m) to be told that the bar would not be opened and he should carry 2 coffees 150m back, down steps and across the undulating gardens. He is 74 years old. The weather wasn't great and there is NOTHING to do. A few books on the shelves, 3 in English, no board games, no evening entertainment at all. Nowhere to walk to in safety, not even the tatty-looking cafe a few hundred yards up the road. Almost all the personnel were friendly and polite but it was obvious that the hotel is woefully understaffed. There is seldom anyone present behind the bar during the evening. I even saw one frustrated guest help himself! And diabetics like me beware, the only sugar-free mixer is Coca-Cola, so good luck getting to sleep full of caffeine. There are several families here so be prepared for children running around the dining room shouting and screaming, even at 9pm. I found an emergency exit door locked and pointed this out to the duty manager. He argued that this was not an emergency exit - until I pointed the signs out to him 🙄. Assumption: English tourist = stupid. We have stayed at 2 Pestana hotels before and are members of their Vacation Club. We are supposed to expect 5* VIP trea**ent - certainly not here. We are trying to arrange an early departure but even that is fraught with Pestana red tape. If you come here, expect to do a lot of waiting around, walking indoors, and thumb twiddling!