Scrub島度假村，溫泉和遊艇碼頭

From the moment we arrived, our trip was plagued with issues. We specifically chose this resort because it offered a couples' romantic bliss package and we wanted a luxury experience. The sunset dinner we booked had to be canceled because the staff member we communicated with months in advance had left, and there were not enough staff to coordinate our date, despite following up with the concierge days before and being told to wait until the day of to get more info. I had planned to propose to my partner during the dinner. Ultimately we were only compensated the cost of the dinner which didn't feel appropriate. This highlighted ongoing communication issues where no one seemed to be able to confirm details about our stay such as: * breakfast times or how to redeem our breakfast meal tickets * calls to front desk would often ring with no one picking up * having to be transferred several times when ordering room service We also had to hound staff daily for coffee and bottled water which were only given during morning service and won't happen if you use the do-not-disturb sign. One of the days, we only received decaf. Staff issues aside, there were problems with the room: * dead bedroom/couch outlets forcing us to charge electronics at the one working living room side table * refrigerator had broken ice maker and rusty drawers * difficulty reaching coffee mugs due to poor placement over the kitchen counter and inability to fully open the cabinet door due placement near the range hood. Housekeeping would also return them to the same location each night during turndown. * curtains were incredibly hard to move and don't fully retract. Instead of a pull cord, they had to be physically yanked aside in the tract, and we ultimately had to crawl underneath them to access the balcony due to them stopping in the opening. * one of the windows was completely missing a handle which made it impossible to close from the inside This room had just been renovated. The old furniture and mattresses were sitting outside our door for the majority of our stay. The resort jacuzzi was also lukewarm and barely produced bubbles. The staff informed us that was the hottest it got. As mentioned in another review, you will have multiple credit holds placed against your card. Prices for special events (i.e. dinner tasting and Christmas festival) had varying quotes based on which part of the website you saw them mentioned, and were drastically different from the final bill. This makes it very confusing when trying to understand what you actually owe. In the end, the price you're expected to pay for what you get makes all of these issues inexcusable. Complaints aside, the view and the spa were great.

The worst service we ever had. Beautiful location. Resort was empty, impossible to find staff or reach on a phone. Git the wrong room upon arrival, took over 2 hours to switch while sitting on a suitcases, staff kept promising that “room will be ready in 15 minutes “. Went ti front desk 3 times after 2 hours if waiting… Room service is awful, waited 1.5 hours for 1 bottle of wine, called 3 times. The staff member showed up with the wrong bottle of wine, no glasses, and wanted us to pay double for it. “Continental breakfast selection for 21$ included couple of dry not fresh pastries , butter, and jam. Absolutely no entertainment there. Overall its overpriced and overrated. The location is beautiful, but service is seriously awful.

First of all, the employees are very friendly and helpful !!! Wanted to write something good, the pics are amazing ! The prices are high, but if the value is right, that's fine. BUT, unfortunately, the rooms are very dark, no matter how many lights you switch on. The furnishings in the rooms are from the 90s. The lunch restaurant, you feel like in a waterpark for kids... The food is good, but expensive. Unfortunately not at all comparable to the sensational restaurants you can find in the area. The beaches, now a really nice one with a nice bar (you are also driven there), but you can't swim or do water sports there. The other one right next to the hotel is as wide as a sun lounger, you can go for a swim, but that's it. The fitness room, lots of good weight machines, the endurance machines are probably past their prime. However, the reality falls far short of the resort's claim. In all the reviews I have ever written about hotels and resorts of comparable quality, this is the first really bad one, So in fact, never again...

My husband and I came here for a 10 year anniversary trip. We had such a nice time at the resort. The restaurants were really good and the pools are nice. The beach is a bit small but it didn’t really bother us. We did kayak one day which was really fun. They have them right in the property to borrow. They also have a great paved walkway that circles around the whole resort. We walked each morning which was really nice.

We were very excited to visit Scrub Island for a night on our vacation. While everything was fine, the staff very friendly and the food ok the general vibe of the place is tired. For the price I am shocked that it is rated 4.5 stars. You can def do better for $1200 a night!

Amazing time! We spent a night mid week on our charter. The marina was great. We did however get a very narrow spot , for first time captains I would recommend having the staff come aboard. We spent the day swimming at the pools and took the shuttle to the other beach. The other beach was currently under construction and had a very small pool. My family did however love the water slide at the main pool, and thought it was so fun that the pool never closes( warning it may be noisy for hotel guests). The market had a wonderful selection and helpful staff. Make sure to take advantage of the free water taxi to trellis bay and marina key. It was wonderful that the paddle boats and kayaks are included with your stay . Can’t wait to come back!