斯科特斯德鄰近Scottsdale Ranch Park的飯店

工作人員非常友好 房間很乾凈而且他們非常樂於助人 我很幸運能夠在前台得到凱蒂的幫助 當我要求一間帶熱水浴缸的房間時她非常樂於助人 因為前一天晚上他們不可用.還有一個獎金，我就在游泳池旁邊。肯定會回來！

不論是商務還是休閒旅客，凱撒公元斯科特斯德都能讓您的斯科特斯德之行變得更加美好而難忘。斯科茨代爾地方機場位於距離該飯店大約700m的地方。著名的景點Wonderspaces Arizona、TLEE Gallery and Studio和Kids Talk均可步行很短距離到達。飯店對客房的裝飾十分考究，每間設施齊全的客房都配備有空調。旅客可以去健身室揮灑汗水，重煥活力。飯店配備有會議廳，可供旅客使用。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

We stayed here for 3 nights in mid-January. The hotel was well appointed, and well maintained, both in our room and in the public areas. The outdoor pool was very cold, but the hot tub was just right, and the surrounding deck tempted us to sun bathe. Breakfast was the usual HIE fare. The staff were friendly and helpful, laying up our stock of dry ice in their freezer when we discovered that the frig in our room did not have a freezer. The one curious feature here was the absence of a microwave in our room. This was a first in more than 500 HIE stays! It forced us to take our dinner plates downstairs to warm in the communal microwave adjoining the check-in counter. This was mystifying because it was transparently obvious that there had been a microwave in our room, and that it had been removed. Forcing guests to use a communal microwave during the midst of a pandemic is an incredibly bad idea; I implore the General Manager to address this issue at once.

這家酒店還可以,但似乎不符合漢普頓酒店品牌的標準。我們的房間不斷潮溼和發黴,而酒店的其他區域很熱,導致我相信暖通空調系統有問題。沒辦法開窗,讓新鮮空氣進入房間,也不行。早餐還好,我們在那裏的時候,選擇都換了,不錯。然而,泳池面積很小,真的只是一塊水泥板,中間有一個游泳池。位置方便,但將來我會選擇住在斯科茨代爾的其他地方,因爲一般的酒店體驗好像很多錢。

First of all I want to mention the plus side of this property and not let my poor experience with them cloud my overall judgement of the Marriott brand. 1) Location excellent, within walking distance to old town Scottsdale and Fashion Square Mall. 2) Rooms are clean, well equipped and maintained. 3) The bar and restaurant staff were excellent and made our stay (4 weeks) very comfortable and feel like home away from home. Now here comes the two major problems that we encountered with Adeline Hotel: a) As a ”Life Time Platinum Elite” member of the Marriott chain I would have expected a better reception at check in (we had booked a 4 week stay with them): They did not offer us an upgrade even though the property was empty. They denied having a upgrade available as they were fully booked (when we checked on line we could have booked a suite). In the end they reluctantly gave us a suite for a part of our stay, when we embarrassed them of their availability. Their response was ”You can perhaps get an upgrade at another Marriott property!” We have since stayed at Marriott multiple properties in the UK, Egypt and Jordan all of them offered upgrades without any fuss or having to escalate and make them aware of their Marriott Policy for Elite Honors Members. b) The accounting practices at this property was crazy complicated. I have never had an invoice so complicated that not only we could not work it out, neither could their staff after several attempts. Its been over a month since we were able to reconcile the invoice and credit card charges. In the end we found out that they had over charged us $1500 plus for our stay which they did eventually return to our Visa card. We have visited over 51 countries and spent over 800 nights in Marriott hotels and this was one of the worst experiences ever and certainly does not represent their Brand. I will also mention that their overseas properties are way ahead as far as Customer experience is concerned and they should pay much more attention to Customer Loyalty as it is a two way street. Finally, we plan on coming back to Scottsdale, USA in April 2023, for another 6 week stay but we will certainly give this property a miss and take Adeline's advice to us of looking for another hotel that will give us a better loyalty member experience.

駱駝客棧保留了很多歷史人物,我們住在這裏是因爲對酒店的評論非常熱烈。我們在這裏過復活節週末,所以相當混亂。入住的大堂無論如何都不是宏偉的。物業非常分散,您自行停車靠近您的casita。我們收到的casita有駱駝山的阻礙景色。和後天井可以坐出來。casita大小不錯,但浴室與casita其餘部分相比不成比例小。地板灰塵很大。清潔期間,家政帶走毛巾,但不帶乾淨的,我發現它令人難以置信。打掃完地板仍然灰塵。泳池區擠滿了人,我的意思是擠滿了家庭和孩子。不可能找到可用的躺椅。他們用完了游泳池毛巾。游泳池服務員很友好,但他們的人數與客人人數還不夠。酒店的位置很方便,開車到市中心斯科茨代爾。我們兩個晚上都在外面吃飯,因爲它不可能獲得麗塔酒店內的預訂。第二天我們進行了水療治療,在那裏度過了我們的游泳池時間。水療池安靜而寧靜。我認爲水療比酒店運行好多了。我們在林肯的復活節早午餐,因爲麗塔沒有可用性。電動汽車充電只有兩個點。所以你有點要開車到充電點,步行回房間。充電後步行回現場,將車移動到更靠近房間。總的來說,這是一個ok,有點失望的住宿。房子的維護,現場的餐館供應和擁擠的傑克兔子游泳池留下了很多渴望。

從一開始，氣氛就很棒。工作人員非常了解附近有什麼可以去的地方。高爾夫球車服務是不錯的選擇，但我希望酒店能提供接送服務，將您帶到機場。由於這個原因，我最後一天不得不住在機場酒店附近。我也不喜歡房間沒有電梯服務。最後的負麪評價是他們關閉游泳池，火坑和酒吧/客房服務的時間有多早。就是晚上10點了。如果您想社交，就必須去別的地方。我希望他們至少在內部酒吧區有更長的時間。現在，我認為我推薦這家酒店的原因是客戶服務。他們非常有幫助和專業。工作人員一直都很友善。早餐和午餐都很好吃。他們肯定會提供多種餐點供您選擇。酒吧的招牌非常友好，擅長製作飲料和餅乾。我過得很愉快。

強烈推薦!我喜歡整個度假村的寬敞和質量。大堂是如此誘人,有幾個地方可以坐下來閱讀或交談。我住的房間很乾淨,舒適,到處都有豪華的設施。我在斯科特酒店住宿的最棒的部分是親切友好的工作人員。前台人員(驚人的)、客房清潔人員和貨車司機非常專業和細心。爲他們的客人提供驚人的照顧!感謝您在我入住期間給予我的極大照顧!

令人愉快的住宿地點，我們可以步行去博物館和吃飯的好地方。房間是完美的，舒適的大沙發，桌子和椅子，水槽和冰箱。當我們在鳳凰城地區度過週末時，這就是我們去的地方。很棒的服務-自己吃早餐。

最近一次家庭旅行，我們在這家酒店住了2晚。房間還可以，但是浴室需要幫助。水槽/洗手盆已經重做，但是浴缸很舊，邊緣上有大約2英寸的水泥漿，並且發霉了。我們在格拉納達燒烤餐廳吃午餐，在那裡我丈夫吃了一個未煮熟的雞肉三明治。經理沒有向我們收取三明治費用，並表示歉意，但我們已經等了很長時間才能買到食物，所以很煩人。在星期六從一次徒步旅行回來時，我們發現我們的房間裏缺少食品雜貨袋，我們將袋子放在櫃檯旁邊的水槽旁，而不是垃圾桶附近。它有一大罐湯，零食等，所以無論如何也很難把它當作垃圾。當我通過電話與前台通話時，我被問到他們是否可以與我聯繫。他們沒有回到我身邊。當我親自到前台講話時，我被告知“嗯，那真是奇怪”。我懷疑如果一袋食品雜物從他們的公寓裏消失了，他們會認為這很奇怪。早餐很好，我確實在WiFi問題上得到了及時的幫助，但這還不足以說服我再次呆在這裏。