「這是我住過最差的酒店,沒有之一。
This is by far the worst hotel I have ever stayed at.
房間裏沒有任何飲用水。
There was no drinking water provided in the room.
你在房間裏有任何需求時,根本打不通他們前台的電話。
Whenever I had any request, the front desk could not be reached by phone.
任何事情你都必須親自下樓去前台通知他們,而且速度非常慢。
I had to go down to the front desk in person every single time, and even then, response times were extremely slow.
房間裏的空調非常難以調節温度,操作系統設計混亂,不知道為什麼要這樣設定。
The air conditioning system in the room was incredibly difficult to operate, and the controls were confusingly designed — I have no idea why it was set up this way.
這已經導致我嚴重感冒。
This directly led to me catching a serious cold.
當我告知前台我已經感冒時,他們沒有直接告訴我怎麼調節温度,而是讓我等待工程部。
When I informed the front desk about my condition, they did not provide clear instructions on how to adjust the temperature — instead, I was told to wait for the engineering department.
退房時,即使我手裡拿着按金單,她們仍然用各種理由不退按金,而且之前也沒有告知相關規則。
At checkout, even though I had the deposit receipt in hand, they came up with various excuses not to return my deposit. They never informed me in advance of the refund policy.
即使通過Trip(攜程)也根本無法聯繫到酒店,完全無法溝通。
Even through Trip.com, it was impossible to get in touch with the hotel — communication was completely blocked.
如果你入住這個酒店,你會被氣死。
Staying at this hotel will drive you mad with frustration.
這家酒店在客房服務、溝通效率和訊息透明度方面存在嚴重問題。
This hotel has serious issues with guest service, communication efficiency, and transparency.
絕對不推薦入住。
I do not recommend staying here.」