格託念飯店

Good Place, Needs Better Communication The service here was really friendly and the evening staff helped us find a good place to eat, called a cab for us and did several other things. Very happy with them for the most part. There were some issues with communication, however. One staff member asked us if we wanted a turndown service and I said yes. We didn’t get one. When I asked another staff member why I didn’t get it, she told me they don’t do turndown service anymore. I was confused because it was offered and advertised in print materials. It left me feeling confused. Also, we were told to park in a certain place that blocked in another. I asked about the blocking in and they said it was fine. The next day I get a call asking for my key so they can let another guest out. They come to my room to get my keys, but then I had to go to the desk to get my keys back. I was informed then that I had to leave my keys at the desk when parked where I was. I had already been there overnight. What would they have done if I was out??? A third issue was that in their web form they had an area to order champagne and chocolates to be in the room, but when I arrived it wasn’t there. Then there kept being confusion when it would be there between staff members. We finally got it the last night of our stay. All in all the communication issues weren’t upsetting, but showed that communication isn’t as good as it could be.

We really enjoyed our stay at The Gastonian. The staff was very welcoming and friendly. The customer service was great. We enjoyed the personal touches such as made to order breakfast, complimentary snacks and drinks. Our room was spacious and clean. We know we are not in Savannah or at this hotel to watch tv, but a larger size TV would have been appreciated. And for people who have difficulties getting up and down stairs, you probably want to check with The Gastonian prior to booking.

Very disappointed, won't come back. Service: I asked for my room to be serviced while I was out for the day. When I came back I noticed that the bed was made, but with the same dirty sheets. She sheets had been soiled with obvious brown stains and the housekeeper didn't change them. Room: Nowhere to work. For me this killed the room. The room is spacious and has a nice bathroom, but no desk or table to work. No where to enjoy some food. The room needs a desk or perhaps a small table. I will a shout out to the front of houses who were great. But overall, at least for me, no joy for The Gastonian.

This property is tastefully decorated and so comfortable. The room was very spacious. Staff was absolutely outstanding and always attentive. I highly recommend the Gastonian!! We will return.