薩尼亞SmartCentres Sarnia附近住宿

很棒的入住體驗,升級到了小廚房套房,也是新裝修的。真的很不錯。汽車旅館很安靜,所以我睡得很好。位置也很好。離雜貨店和餐館也很近。房間乾淨寬敞,也令人驚訝的大,有一張大,舒適的牀。工作人員感覺很開心,像家人一樣,所以這個地方一定是在做其他地方應該注意的事情。一定會再來這裏的。10/10。

This is not a motel I would wish that my worst enemy to stay at. The staff is very cordial and helpful. The halls and lobby are very clean and smell clean also. The rooms are a totally different story. A friend who was travelling with myself and my wife had a reservation there. When you walk into the room you don't immediately notice anything wrong there is no smell. HOWEVER, When she turned on the water in the bathroom it came out pee yellow. She then noticed blood on the wall by the light switch. The drywall behind the toilet had scale growing out of it and apparently had been exposed to a bad water leak in the past. THEN she started to go to bed - THe sheets were extremely dirty at the foot of the bed. She called the desk and they came and replaced them. While replacing them she noticed that the pillows under the pillow slips were very yellow with age and use. She slept on top of the comforter and used here personal blanket as a pillow. When she finally got to sleep the fire alarm started beeping. She called the desk and they came down and rather than replacing the battery , they removed the fire/smoke detector completely. The next morning I picked her up and checked out. I complained to the front desk and they graciously gave me a full refund. Its a shame that such a property in which someone invested a lot of money in refurbishing did not spend any money to maintain the property correctly.

If I could give this hotel a 0 as their rating I would. The service and standard of cleanliness at the hotel was appalling! We booked this hotel for a baseball tournament my son was participating in. When he checked he went to his room to drop off some gear before his game, and the bedding was dirty. He quickly notified the front desk and was told it would be cleaned. He left for his game. I called the hotel myself to ensure that it would be cleaned when they were out playing at their ball game and the front desk advised that they could not clean the bedding as they were not allowed into the room when the occupants were not there. Obviously this is a load of crap as housekeeping comes in and out of people's rooms to clean them when people are not in their rooms. He said they could pick up the bedding at the front desk and make it themselves. So on top of walking into a room with bedding that looked like it had feces on it, they now were supposed to ***** off the dirty bedding and make it themselves. Unacceptable and I told the front desk staff this. I was told he would talk to manager and that it would be resolved most likely with a percentage of. My son came back from his game and got the bedding and they stripped off the dirty bedding and remade the bed. At some point during the stay the front desk staff advised my son he would receive a percentage discount. Okay fine. He went to check out on the Sunday and he checked with the staff that discount was applied and he confirmed it was. When I received the invoice via email, lo and behold the discount was not applied. I emailed customer service at the hotel and followed up with a call. I was advised that since the rooms were discounted because of a tournament they would not be able to honour the discount that they already advised to make up for the dirty linens. Needless to say this was unacceptable. 1) standard of cleanliness was unacceptable and if linens were dirty, surely the rest of the room was not cleaned properly either 2) the lack of problem solving on behalf of the hotel staff was ridiculous 3) the front desk staff member advised me that the manager could call me back when she is back from holidays in about a week and a half. I said surely someone must be able to handle these things while she is away and I was advised no. So when the manager is gone, apparently service at the hotel shuts down as apparently no one has any authority to handle any customer complaint situation. Do better!!

非常失望的體驗,尤其是如果你說這是萬豪的。 我們有一個傳統的房間,有特大牀,浴簾只有小腿的一半,它使水在浴室的任何地方。馬桶沖水不夠強,你必須衝第二遍甚至第三次向波波說再見。牀一點也不小,我認爲它不是特大牀。電視無法播放你的YouTube或Netflix,它說可以。不管怎樣,它有濃縮咖啡機,所以你還可以喝一些咖啡。 我想說看到這個評論的人,那不一定爲萬豪支付三分之一的額外費用,它的標準上什麼都沒有,只是去附近xxx IN,更便宜得多,浴室是將幹空間與潮溼空間分開的,包括早餐。我花了近500美元,只滿足了一杯咖啡。

Loved the service. The front desk team are super friendly and helpful. Here are the reasons why I'd rate 4/5: room cleanliness (we noticed stains), the lack of hair conditioner (bottle in the shower was empty), 1 tissue left in the tissue box (with no backup boxes), and we only got 2 sets of towels despite there being 3 people staying the night. Once I asked for the towels, they readily gave me them. It was just disappointing that I had to walk to reception to retrieve them.